General Motors

Conversation Designer II

General Motors$90K — $120K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years experience in AI and chatbot/IVR design.
  • Understanding of design technologies like Voiceflow and IBM Watson.
  • Knowledge of Natural Language Processing and Prompt Engineering.
  • Strong UX writing skills tailored for conversational interfaces.
  • Familiarity with Agile principles and teamwork dynamics.
  • Adaptable to changing priorities and environments.
  • Effective communicator with interpersonal skills for diverse audiences.
  • Bilingual skills (English + Spanish) are a plus.

Responsibilities

  • Improve chatbot/IVR design and user experience using data insights.
  • Participate in all product phases: discovery, delivery, and iteration.
  • Lead collaborative design reviews with the product team.
  • Deliver outcomes in a fast-paced, agile environment.
  • Engage in holistic experience design approaches.
  • Understand product requirements, customer behavior, and technical constraints.
  • Advocate for user-centered design and articulate design decisions.

Benefits

  • 401K matching from day one.
  • 12 weeks of paid bonding leave for new parents.
  • Tuition assistance for ongoing education.
  • Employee discounts on General Motors vehicles.
  • Community service pay for participation in volunteer activities.
  • Nine paid company holidays.
  • Hybrid work environment with flexible location options.
Full Job Description
Job Description

Responsibilities

About the role:

As a Conversation Designer II, you will shape engaging experiences for AI-driven Chatbots and IVR systems. You'll design intuitive dialog flows, validate functionality, and optimize language to ensure seamless interactions utilizing best practices in user-centered design. This role involves leading projects with Product Owners, collaborating with designers, researchers, developers, and business stakeholders to craft voice and messaging strategies. Ideal candidates bring expertise in voice interaction, information design, analytics, and user research, along with a passion for creating meaningful and impactful customer experiences.

In this role you will:
  • Own and continuously improve the overall chatbot/IVR design and user experience, using a variety of metrics and data-driven insights
  • Participate across all product phases: discovery, delivery, and iteration\
  • Lead collaborative design reviews with the product team to ensure user-centric solutions.
  • Delivers in a fast-paced, collaborative agile environment
  • Practices holistic experience design
  • Gathers a deep understanding of product business requirements, customer behavior, and technical limitations
  • Present and advocate for user-centered design and effectively articulate design decisions


Qualifications

What makes you an ideal candidate?
  • Understanding and experience with design technologies and platforms such as Voiceflow, IBM Watson, Genesys, etc.
  • Experience in AI, chatbot/IVR strategy, conversation design, and optimization
  • Knowledge of Natural Language Processing and Prompt Engineering
  • Familiar with Agile principles and able to work effectively with cross-functional teams.
  • Exceptional UX writing for messaging and voice, with ability to adapt tone and style for conversational interfaces verses traditional marketing
  • Adaptability to accommodate constantly changing priorities
  • Self-motivated, positive attitude, quick to learn and a growth-oriented mindset
  • Strong interpersonal skills for effective collaboration and communicating technical requirements and solutions to a variety of audiences
  • Contact center and/or customer service experience a plus
  • Bilingual a plus (English + Spanish)

Experience
  • 3-5 years of experience designing and writing natural dialog flows for AI, machine learning, or chatbot tools required
  • High School Diploma or equivalent required
  • Bachelor's Degree in related field or equivalent work experience required


Licenses and Certifications
  • Certification in conversation design or UX design preferred


What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Compensation: Competitive pay and bonus eligibility.

Work Life Balance: Hybrid work environment, 2-days a week in Arlington, TX or Las Colinas, TX office.

NOTE: We are unable to consider candidates who require visa sponsorship for this position.

This position is not open to agency submissions

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#LI-MH1

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About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

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Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

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As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

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Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

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Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ

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