NeuraFlash

Consultant, Conversational Design

NeuraFlash • $90K — $120K *
US-Anywhere
+ 2 other locationsRemote
Business Services
Less than 5 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • 3+ years of experience in design or business analysis
  • Customer-facing consulting experience
  • Proficient with design communication tools such as Lucidchart and Visio
  • Strong collaboration skills within cross-functional teams
  • Comfortable presenting designs to stakeholders
  • Experience analyzing data to inform design decisions
  • Eager to learn new technologies like Amazon Lex and Salesforce Einstein

Responsibilities

  • Design conversational speech systems for customer service automation
  • Craft user experiences and automated interaction personas
  • Lead requirement gathering and ideation workshops
  • Contribute to enterprise engagement strategies
  • Translate business goals into actionable experience designs
  • Create client-facing deliverables centered on conversational experiences
  • Analyze interaction data to identify automation opportunities

Benefits

  • Remote and in-person work flexibility
  • Travel opportunities up to 25% for certain roles
  • Flexible working hours to accommodate personal needs
  • Strong collaborative culture with open communication
  • Regular celebrations and team-building activities
Full Job Description
As a Conversational Design Consultant, you will be responsible for designing compelling contact center experiences and delivering impactful business value to our clients, and their end-users.

You'll lead the design workstream within major customer experience transformations, across both the voice and digital channels.

As a core participant in our cross-functional project teams, you'll be leading the client engagement on design, and working in partnership with our talented architecture, AI and engineering teams to delight our customers.
You will have the opportunity to:
  • Design conversational speech systems, leveraging Agentic AI and Natural Language Understanding systems from AWS and Salesforce, for customer service automation
  • Craft the capabilities, user experience, and persona of automated interactions being delivered across voice, chat, SMS, and email channels
  • Lead requirement gathering, ideation workshops and client design sessions
  • Contribute to enterprise customer engagement strategies, from a design and customer behavior perspective
  • Incorporate high-level business goals into actionable, clear, and well-structured experience designs, that can be used by development or implementation teams to create solutions
  • Create client-facing deliverables with a specialized focus on conversational interaction and experience
  • Analyse interaction data to identify opportunities for automation where our customers will see the most value, and make data-driven experience improvement recommendations
  • Work with solution architects, engineers, and QA testers throughout the project lifecycle to validate that the final product achieves the design objectives
  • Support customers in the adoption of Amazon Connect automation solutions, ensuring successful interactions for end-users, and positive outcomes for NeuraFlash clients
  • Help drive project success criteria and reporting
Required Qualifications:
  • 3+ years of experience design, or business analysis work experience
  • Customer-facing consulting experience
  • Experience communicating business and/or technology processes using tools like Lucidchart, Visio, Gliffy, Draw.io, or similar
    • Adaptable to use different design tools as required
  • Ability to collaborate within a cross-functional team to create rich end user experiences
  • Comfortable presenting design deliverables to business stakeholders
  • Experience analysing data to identify user behaviors and make design decisions
  • Willing and able learner of new technologies (e.g. Amazon Lex, Connect, and Bedrock, Salesforce Einstein and Agentforce, Google Dialogflow)
Preferred Skills:
  • Experience building voice user interfaces (VUI) or advanced integrated voice response (IVR) systems
  • Experience designing conversational flows for text based bots (e.g., web, Facebook Messenger, etc.)
  • Experience designing solutions to support the contact centre or customer service, or a related environment
  • Knowledge of Amazon Lex, Google DialogFlow, Nuance IVR/VA, or similar conversational experience solutions
  • Experience with prompt writing and generative AI powered platforms
  • Familiarity with the capabilities of generative AI (LLM) systems and how to use them to solve business process challenges
  • Ability to tie outcomes to business value (return on investment) through storytelling
  • Experience designing solutions which integrate with CRM, Contact Center, or Case Management solutions
  • Awareness of contact center industry trends, operating models, and priorities. An ability to leverage this awareness to guide customers towards industry best practices

What's it like to be a part of NeuraFlash, Part of Accenture?
  • Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we're focused on keeping everyone connected and unified as one team.
  • Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
  • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
  • Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
  • Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.

About NeuraFlash

NeuraFlash is focused on the development of Salesforce platforms with the use of artificial intelligence solutions. Its services includes consulting, user experience design and implementation, and other product development services. NeuraFlash offers implementation and integration services for Sales Cloud, Service Cloud, Field Service Lightning, Community Cloud, Intelligent Web Chat with Live Agent, 2-way SMS with LiveMessage, and Salesforce Einstein. NeuraFlash was founded by Brett Chisholm and is based in Boston, Massachusetts.

NeuraFlash Careers

Joining NeuraFlash offers a unique opportunity to be part of a dynamic team of professionals dedicated to innovation and excellence in the tech industry. NeuraFlash stands as a beacon of growth and leadership, providing unparalleled job opportunities in a company that values diversity and fosters a culture of professional development.

Explore Career Opportunities

NeuraFlash is actively hiring and offers a variety of positions that cater to different skills and career aspirations. From technical roles to marketing and sales, NeuraFlash is looking for passionate, curious, and innovative individuals ready to drive change and lead in the digital era.

Internship Programs

NeuraFlash's internship programs offer a robust platform for students and recent graduates to gain hands-on experience, enhance their skills, and understand the nuances of the tech industry. Interns at NeuraFlash are integral to the team, working on real projects that impact the company and its clients.

Professional Growth and Development

NeuraFlash is committed to the professional growth of its employees. The company offers comprehensive benefits and resources for career advancement, including professional development courses, leadership training, and certification programs. Employees at NeuraFlash enjoy the support and tools they need to advance their careers and expand their expertise.

Diversity and Inclusion

At NeuraFlash, diversity is more than just a policy; it's an integral part of the company's identity. Through diversity training and inclusive hiring practices, NeuraFlash ensures a workplace where everyone’s voice is heard and valued. This commitment to diversity fuels innovation and creativity within the team.

Networking and Community

NeuraFlash encourages its team members to engage in networking opportunities that enhance their professional relationships and career trajectories. The company hosts regular events and workshops that allow employees to connect with industry leaders and peers.

Benefits and Culture

NeuraFlash is known for its vibrant culture and comprehensive benefits package designed to support the well-being and satisfaction of its team members. Benefits at NeuraFlash include health, dental, and vision insurance, as well as flexible working conditions that help maintain a healthy work-life balance.

Applying for a Position

To apply for a position at NeuraFlash, candidates should prepare their resume to highlight relevant experience and skills. The interview process at NeuraFlash is designed to assess not only technical abilities but also cultural fit and alignment with the company’s values. Interested candidates can explore open positions and submit their applications through the NeuraFlash Jobs portal.

Stay Connected with NeuraFlash Careers

Keep up to date with the latest from NeuraFlash by following the Careers Blog. Gain insights from insiders, stay informed about new job opportunities, and get tips for your next interview or networking event.

Join NeuraFlash

Discover the exciting and rewarding career opportunities at NeuraFlash. Search for open positions that match your skills and interests, and join a team that is shaping the future of technology.

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READ CAREERS BLOG

Learn more about NeuraFlash
Size
251 employees
Industry
Information Technology
* Ladders Estimates

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