Controls Engineer- Technical Support (Remote)

Kion Group AG

$88K — $132K *
US-AnywhereIn-Person
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in a related field
  • 2+ years of customer service support experience
  • Familiarity with Allen Bradley Logix PLC controls platforms
  • Experience troubleshooting controls hardware
  • Knowledge of Siemens and Modicon PLCs is an advantage

Responsibilities

  • Support semi-complex systems integrating hardware and software
  • Troubleshoot material specifications and schematics
  • Suggest productivity and cost efficiency improvements
  • Provide expert troubleshooting to customers
  • Travel 20-30% to customer sites, including possible weekends

Benefits

  • Remote work flexibility from any location in the continental USA
  • Dynamic work environment with opportunities for skill enhancement
  • Engagement in innovative solutions for customer satisfaction
  • Possibility of field experience through on-site customer visits
Full Job Description
Dematic Corp. has a need for a Controls Engineer in Dematic's Technical Support group. The successful candidates will have experience working in the material handling industry and directly working with customer remotely using schematics and PLC logic to find and isolate the issue.
This employee can be based anywhere in the continental USA.

Tasks and Qualifications:

What You Will do in This Role:
  • Participates in the support of semi-complex systems that integrate hardware and software.
  • Provides support in semi-complex material specification, schematic troubleshooting and appropriate follow-up.
  • Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction
  • Provides troubleshooting expertise to Dematic's customers
  • Travel between 20-30% to different customer locations which may include weekends and overtime

What We are Looking For:
  • Bachelor's Degree
  • 2+ year's experience in a related field providing Customer Service Support
  • Experience with Allen Bradley Logix PLC controls platforms
  • Experience with controls hardware troubleshooting
  • Siemens and Modicon PLC experience a plus

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