DescriptionThe Impact the Manager, Employee Services can make:The Manager, Employee Services is responsible to design and maintain the infrastructure to deliver outstanding service to our current and future employees throughout their career at Covenant House, beginning with recruiting and onboarding, through the employment relationship to address their employment questions and needs, and by designing and delivering total rewards solutions. The role is expected to be highly independent, proactive in identifying and implementing, through the Recruiters and HR Advisors, positive change and improvements in employee services that are aligned to our culture and serve our agency goals.
- You question actions inconsistent with our values.
- You treat people with fairness and respect independent of their status or disagreement with you.
- You inspire others with your thirst for excellence.
- You create an environment where people can flourish and grow.
- You challenge the status quo to innovate and improve quality
- You use data and seek advice, take smart risks and make tough decisions without agonizing.
How you will contribute:Talent Acquisition & Employer Branding- Manage the Recruiters
- Identify strategies to attract the best qualified candidates
- Monitor best practices in talent acquisition, and continually improve agency practices
- Together with Employee Experience Lead, update and propagate agency employer brand
Onboarding & Employee Experience - Oversee employee orientation (online and in-person) and new hire check-ins
- Assess quality outcome of onboarding processes
- Monitor best practices in onboarding, and continually improve agency practices
Total Rewards and Compensation- Oversee the administration of benefit programs and the management of compensation planning (including job evaluation, compensation surveys and annual salary planning)
- Create and share annual total reward statements to all employees
- Together with Director, People & Culture, annually assess benefits programs and recommend changes as required
- Monitor best practices in total rewards, and continually improve agency practices
Employee Relations and Performance Management- Manage the HR Advisors
- Support managers and employees around performance, attendance, immigration
- Manage annual and probationary performance reviews (online using our HRIS)
- Develop and deliver training and guidebooks to managers on employee relations
- Oversee agency role in employee work permits and immigration
HR Operations, Systems & Leadership- Monitor best practices in employee recognition, and continually improve agency practices
- Oversee the user experience for recruiting and employee maintenance by managers using our Workday HRIS, transitioning from UKG Ready
- Work with Director, People & Culture on projects and leadership
- Other duties as assigned
Compensation:The successful candidate can expect a starting annual salary of between $77,350.00 and $96,678.40 depending on factors such as internal equity, experience, competencies, and education.
RequirementsWho are we looking for?Education and Experience:- HR or related certificate or degree, or equivalent combination of education and experience
- CPHR certification, or eligibility to apply for certification, a strong asset
- 5 years of work experience in HR / People & Culture as a specialist or generalist
- 2 years of experience as an inside recruiter
- Training and / or experience in employee relations and total rewards
- Experience managing employees
- Experience with using HRIS systems - we are transitioning from UKG Ready to Workday
- Experience in implementing and improving programs
- Microsoft Office skills - intermediate Excel, Word, Outlook, SharePoint
Competencies:- Ability to establish trust and rapport with managers and employees at all levels
- Commitment to knowledge and skills upgrading and continuous improvement
- Confidence to make this new position your own, while respecting agency culture and history
- Work as part of a people & culture team and an agency management team, and provide leadership in the delivery of HR programs and initiatives
- Set goals & objectives, devise plans to achieve goals, monitor progress, solve problems, and make decisions
- Think creatively, see new possibilities, find connections between ideas, and reframe thinking about issues
- Be innovative and use new ideas or perspectives to solve or prevent problems.
- Model their strong customer-service orientation based understanding the business needs and pressures of our agency managers, and the ability to proactively identify needs and act to resolve issues.
- Manage influence through being persuasive and appropriately persistent in influencing others.
- Build and maintain positive relationships by identifying key stakeholders, how and when to involve them; and when to use diplomacy or assertiveness to achieve objectives of stakeholders.
- Able to plan, organize and prioritize work and balance multiple activities concurrently, while optimizing departmental effectiveness and contributing to organizational success.
- Use exceptional interpersonal and verbal communication skills to gather and present information and work effectively with a variety of stakeholders.
- Use advanced computer skills in a variety of software applications and web-based technologies
- Handle confidential and sensitive information with skill, tact and diplomacy
