Term/Status: Permanent/Full-time 70 hours bi-weekly
Classification/Salary: Administrative Officer R30 - starting at $96,326.65 annually
Team: Head Office - Service Quality Improvement
Location: Flexible within British Columbia or fully remote (Hybrid - 3 days per week in office - after passing a 6-month probation)
About the Role:Reporting to the Manager, Continuous Quality Improvement, the Continuous Quality Improvement Lead provides enterprise leadership for the development, implementation, governance, and continuous evolution of CLBC's continuous quality improvement system. The position serves as the organization's authoritative subject matter expert on quality improvement, organizational learning, evaluation, and improvement methodologies and provides strategic advice to leadership on the design of sustainable organizational improvement capabilities. This role functions as a key change agent within CLBC's human services environment, promoting evidence-informed practice, systems thinking, and a culture of continuous learning.
Key responsibilities:- Leads organization-wide continuous improvement initiatives and improvement portfolios that support strategic organizational priorities and long-term service quality outcomes
- Develops and maintains productive relationships with employees, leaders, and stakeholders to build commitment, navigate resistance, facilitate constructive dialogue, and foster shared ownership of continuous quality improvement initiatives
- Designs and applies appropriate CQI and evaluation methodologies (e.g., PDSA, Lean Six Sigma, logic modelling, root cause analysis, process mapping, etc.) tailored to CLBC's community living services context
- Serves as a lead organizational resource for CLBC's continuous improvement, influencing decision making across divisions and functions where there is no direct reporting authority
- Develops and maintains productive relationships with employees, leaders, and stakeholders to build trust, navigate competing priorities, address resistance to change, and foster shared ownership of continuous quality improvement initiatives
- Creates psychologically and culturally safe environments that encourage open dialogue, reflective practice, innovation, and continuous learning during quality improvement initiatives
- Provides leadership for organizational measurement and evaluation approaches used to assess quality improvement effectiveness, organizational performance, and system outcomes
- Interprets qualitative and quantitative findings in relation to root causes, service pathways, systemic barriers, and improvement opportunities, translating insights into practical recommendations and decision-support materials
- Identifies emerging organizational trends, systemic risks, and opportunities for improvement through analysis of organizational performance information and environmental factors
- Serves as an organizational advisor on continuous quality improvement and provides authoritative recommendations to senior leadership regarding improvement priorities, governance, measurement, organizational learning, and quality system effectiveness
- Contributes to the development of organizational capability in continuous quality improvement through coaching, mentoring, facilitation, and knowledge transfer, including the development of business division staff as CQI coaches
What you will bring:- Bachelor's degree in public administration, social sciences, health administration, evaluation, organizational development, or a related field; or a combination of transferable skills, knowledge, lived experience, and comparable qualifications
- Minimum of 3-5 years' direct experience in a quality improvement role within a human services environment
- Formal training or certification in quality improvement or evaluation methodologies (e.g., Lean Six Sigma Green Belt, Institute for Healthcare Improvement certificates) is an asset
- Project management training or certification (e.g., PMP, CAPM) is an asset
- Experience working within a public-sector, community living, or comparable organization is an asset
We are also looking for:- Demonstrated knowledge of CQI frameworks, evaluation methods, and change management approaches within public or human services
- Knowledge of CLBC's public-sector governance, accountability, and legislative or regulatory contexts is an asset
- Ability to influence and lead without formal authority, fostering collaboration and engagement across diverse stakeholder groups
- Strong data literacy, including the ability to interpret and apply qualitative and quantitative data to inform decisions
- Strong project management skills, including planning, coordination, risk management, and monitoring deliverables
- Excellent facilitation and coaching skills to support teams in applying CQI tools and sustaining improvements
Benefits: A rewarding career at CLBC comes with great benefits, including:
- Employer-paid extended health and dental plan
- A BC Public Service Pension plan with employer contributions
- Generous vacation plus additional personal days
- Paid maternity/parental/adoption leave
- Life insurance, paid sick days, and, if needed, long-term disability
- Wellness supports, including an Employee and Family Assistance Program
- Professional development funds and resources to encourage continuous learning and skill development
- Access to government discounts on travel, cell phones, and more!
Additional Info- Occasional overnight travel within the province of BC
- Possession of a Class 5 driver's license and a clean driver's abstract is required
- Successful applicants are subject to a Criminal Record Check
- An eligibility list for internal candidates may be established
Closing date: September 9, 2026
If your application is shortlisted, you'll be invited to an interview where you'll have the opportunity to share more about your experience. Please note that only those selected for an interview will be contacted.
This opportunity is open to applicants who are legally entitled to work in Canada.
