PSA
• $102K — $120K *Qualifications
Responsibilities
Benefits
We’re looking for a Continuous Improvement Specialist III to drive operational excellence culture by leading improvement efforts that strengthen how the organization operates for our brand, PCGS. Building on established continuous improvement skills, you will independently manage moderate scope initiatives, analyze process and performance data, and recommend practical solutions that improve efficiency, quality, cost effectiveness, and risk control. You will apply professional judgment within established guidelines and play an active role in improving and sustaining enterprise processes and performance standards.
You’ll report to the Senior Manager, Continuous Improvement and work onsite from our Santa Ana, California office with occasional travel (3-4 times per year).
Onsite Requirement:
This role requires you to be onsite in the office 5 days per week.
What You’ll Do:
Continuous Improvement & Business Operations:
Lead analysis of end-to-end business processes using Value Stream Mapping (VSM), DMAIC, and related methodologies to identify inefficiencies, risks, and improvement opportunities across functions
Independently execute assigned continuous improvement initiatives, determining appropriate analytical methods, adapting standard approaches as needed, and recommending sustainable, data-driven solutions
Plan and facilitate structured improvement events (e.g., Kaizen workshops), including defining scope, coordinating cross-functional participation, and documenting outcomes and controls to improve safety, quality, service, cost and people engagement
Develop, refine, and maintain standard work, SOPs, and process documentation to support consistent operating practices, compliance, and performance improvement
Data Analysis & Decision Support:
Define and refine KPIs and performance measurement frameworks; analyze operational and financial data to evaluate trends, improvement results, capacity, and productivity
Prepare dashboards, analyses, business cases, and ROI estimates that support leadership decision-making and prioritization
Perform workflow, timebased, and process analyses to inform optimization recommendations and support planning activities
Advisory, Judgment & Planning:
Provide professional, consultative guidance to managers on process design, improvement strategies, and operational controls
Exercise judgment within established policies and procedures to prioritize improvement opportunities, interpret results, and recommend courses of action aligned with organizational goals
Support planning, tracking, and reporting of improvement initiatives, including timelines, resource needs, and budget inputs for assigned work
Collaboration & Communication:
Build productive working relationships with operational teams, support functions, and external vendors to resolve issues and implement improvement solutions
Communicate complex analytical findings clearly and concisely to non-technical audiences, including leaders and cross-functional stakeholders
Contribute to capability building by supporting training materials, best practice documentation, and knowledge sharing related to continuous improvement methodologies
Who You Are:
Bachelor’s degree in Engineering, Business, Operations Management, or a related field; or equivalent professional experience
A minimum of 4 years of related experience, or an advanced degree with limited professional experience
Lean Six Sigma Green Belt certification preferred; required within a defined period if not already obtained
Applies developing professional expertise in continuous improvement, analytics, and business operations to resolve a variety of operational issues
Exercises discretion and independent judgment within defined procedures to address problems of moderate scope and recommend improvements
Works with minimal day-to-day supervision; receives general direction on new or complex assignments, with work reviewed for quality, effectiveness, and alignment with objectives
Strong analytical and problem solving skills applied to moderately complex business operations
Proficiency in data analysis and visualization tools (e.g., Excel, Power BI, Tableau)
Ability to exercise professional judgment and provide standard advisory recommendations within established frameworks
Effective written and verbal communication skills for preparing analyses, reports, and presentations
Salary Range:
The salary range for this position is $102,000 - $120,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.
Reasons To Join Us:
Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All salaried employees are eligible for flexible time-off
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Candidates must be authorized to work in the United States.
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