Snowflake Computing

Contingent Workforce Generalist

Snowflake Computing • $90K — $120K *
Menlo Park, CA 94025In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years in customer service support, ideally in HR or Contingent Workforce management.
  • Experience engaging with all levels of an organization, including senior leadership.
  • Familiarity with the VNDLY Vendor Management System.
  • Knowledge of working with a Managed Service Provider.
  • Strong analytical skills with a proactive approach to problem-solving.
  • Excellent communication skills for handling sensitive matters.
  • Proficient in MS Office, Google Suite, and collaboration tools.

Responsibilities

  • Provide top-notch support for SnowForce Team processes and policies.
  • Collaborate with leadership to achieve team goals and resolve complex issues.
  • Drive compliance and manage project initiatives for the workforce program.
  • Handle day-to-day operational tasks, including documentation and scheduling.
  • Manage accommodation and immigration requests for contingent workers.
  • Identify and escalate emerging issues to leadership.
  • Create documentation and provide training as a subject matter expert.

Benefits

  • Access to ongoing training and development opportunities.
  • Flexible working arrangements that promote work-life balance.
  • Opportunity to collaborate with a dynamic and innovative team.
  • A diverse and inclusive work environment that values creativity.
  • Exposure to cutting-edge technology and solutions.
Full Job Description
AS A CONTINGENT WORKFORCE GENERALISTAT SNOWFLAKE, YOU WILL:
  • Provide outstanding customer service support to employees and internal stakeholders on Contingent SnowForce Team processes, policies, and issues - adhering to team SLAs throughout.
  • Partner closely with the Global Contingent Workforce Leader and Operations Specialist to meet team goals, drive projects to completion, and solve complex problems across the organization.
  • Drive compliance, education, and program-level project initiatives for the Contingent Workforce Program.
  • Help manage day-to-day tactical operations including team alias management, communications, documentation, scheduling, and meeting facilitation.
  • Facilitate resolutions of accommodation requests, immigration requests, cost rate analysis, and investigations for contingent workers.
  • Proactively identify issues based on discussions and emerging trends, escalating appropriately to leadership.
  • Create and maintain documentation around key work functions; provide training and mentoring support in areas where you serve as Subject Matter Expert.
  • Conduct in-person training sessions for stakeholders on contingent workforce processes and policies.
OUR IDEAL CANDIDATE WILL HAVE:
  • 3+ years of customer service support experience, preferably in support of a Contingent Workforce program, HR, or workforce management environment.
  • Experience interacting with all levels of a professional organization, from individual contributors to senior leadership.
  • Experience utilizing VNDLY Vendor Management System
  • Experience working with a Managed Service Provider.
  • Demonstrated ability to exercise independent judgment and discretion while applying company policies and practices to determine appropriate action.
  • Understanding of contingent workforce classifications and processes.
  • Strong analytical and problem-solving skills with the ability to proactively identify and address issues before they escalate.
  • Proven attention to detail and accuracy across all areas of work.
  • Excellent communication skills and demonstrated experience handling sensitive matters with tact and diplomacy.
  • Proficiency with MS Office, Google Suite, Slack, Zoom, ServiceNow, and the ability to leverage AI tools such as Gemini, ChatGPT, CoCo, Snowflake Intelligence, and similar technologies.
  • Self-starter and fast learner capable of operating with minimal direction in a fast-paced environment.
  • Collaborative mindset with a proven ability to thrive in a team environment.
BONUS POINTS IF:
  • Experience using Zip P2P Tool, Workday HCM
  • Experience with creating training videos
  • Ability to make things pop and show a flare using current technologies and trends
  • A fun get it done attitude and ability to think outside the box


About Snowflake Computing

Snowflake is a cloud-based data-warehousing company that was founded in 2012. The company provides a data platform that allows customers to store and analyze data using cloud-based infrastructure. Snowflake's platform is designed to be highly scalable and flexible, allowing customers to easily add or remove computing resources as needed. The company's customers include a wide range of businesses, from startups to Fortune 500 companies. Snowflake has received significant funding from investors and has been recognized as one of the fastest-growing companies in the United States.
Learn more about Snowflake Computing
Size
2,037 employees
Market Cap
$44.9 billion
Industry
Information Technology
Net Income
-$539.1 million
Founded
2012
Revenue
$592 million
NASDAQ
SNOW
* Ladders Estimates

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