Responsibilities

Create high level product content strategies, including writing, proofreading, and editing high-quality UI text to help users easily navigate our products. Design content for products including new product flows, feature enhancements, category and feature naming, error messages and notifications, and occasional emails. Lead content audits to identify opportunities and drive consistency across the product. Contribute to our content standards and be a champion for best practices, including balancing business requirements and customer needs in building features. Manage and prioritize projects with multiple stakeholders across different time zones. Review and provide feedback on the visual style, interface, and interaction flow of applications and experiences to stakeholders. Collaborate with cross-functional stakeholders across teams and time zones to define a cohesive narrative across the product. Synthesize internal and external feedback to improve content clarity and quality. Work closely with the Localization team and translators to ensure contents fit with the local markets.

Qualifications

Qualifications Must have a Master's degree or foreign equivalent degree in Marketing, Communication, Digital Media, Technical Writing, User Experience Design, Human-Computer Interaction or a related field, and 1 year of related work experience; OR a Bachelor's degree or foreign equivalent degree in Marketing, Communication, Digital Media, Technical Writing, User Experience Design, Human-Computer Interaction or a related field, and 3 years of related work experience. Of the required experience, must have 1 year of experience in each of the following: Working with UX/UI designers and engineers to develop the UX/UI content, including modals, badges, banners, tool tips, error messages, site navigation, mobile applications content, desktop content, feature names, notifications, and emails; Creating and maintaining content strategy guidelines and terminology glossaries; Planning and facilitating user interviews, usability research, usability tests, A/B tests, and testing to validate content decisions; Collaborating with cross-functional teams, including engineering and translation team, to develop and ensure that UX/UI contents are localized to assist users navigate the product in a specific market; Using UX/UI design principles of consistency, context, hierarchy, accessibility, and usability to guide the visual style, interface, and interaction flow of UX/UI applications; and Using Figma to create user flows, high-fidelity user interfaces, and interactive prototypes. Employer: TT Commerce & Global Services LLC Type: Full time, 40 hours/week Location: San Jose, CA Salary Range: $156915 - $168000 per year To Apply, click the apply button below. Contact [redacted] if you have difficulty submitting resume through the website.

Job Information

[For Pay Transparency]Compensation Description (Annually)

The base salary range for this position in the selected city is $156915 - $168000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.