Charles Schwab

Contact Center Software Developer

Charles Schwab$95K — $115K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree in engineering, Computer Science, or a related field, or equivalent experience.
  • Hands-on experience with digital technologies and solutions.
  • Familiarity with JSON, XML (SCXML/VXML), NICE Studio Snippet language; .NET is a plus.
  • Understanding of IP telephony deployment across Cloud, LAN, and WAN architectures.
  • Proficiency in creating Visio diagrams and technical documentation.

Responsibilities

  • Create, maintain, and enhance call, chat, and email routing flows for contact centers.
  • Improve technology and processes for the software development group.
  • Facilitate discovery sessions and provide solution architecture.
  • Document technical specifications and automate testing processes.
  • Conduct knowledge transfer sessions to support and engineering team members.

Benefits

  • Opportunities for bonuses or incentives.
Full Job Description
Your Opportunity

As a Contact Center Software Developer, you will be responsible for creating, maintaining, documenting & enhancing call, chat, and email routing flows for contact center business partners.  The candidate in this role works on problems of diverse scope where analysis of data requires evaluating specific factors and requirements. The candidate understands the industry and works to improve technology, tools, and processes for the software development and engineering group, including providing discovery sessions, solution architecture, technical documentation and knowledge transfer to the other Schwab support and engineering team members. The candidate will utilize NICE CXOne studio and has a strong background and understanding of call routing techniques, rules and enhancements.

What you have

Required Qualifications:

  • Bachelor’s degree in engineering, Computer Science, related field, or equivalent experience.
  • Technical, hands-on experience with focus on various digital technologies &solutions
  • Experience with JSON, XML (SCXML/VXML), NICE Studio Snippet language, and .NET a plus
  • Understand requirements specific to deploying IP telephony across both Cloud, LAN and WAN architectures.
  • Proficiency developing Visio diagrams, architectural and design documentations, functional and technical specifications, automated test process.
  • Ability to perform knowledge transfers to other team members.
  • Ability to write clear and concise engineering, architecture, and implementation documentation.
  • Ability to analyzes and evaluates code issues and makes decisions within general parameters under broad supervision.
  • Strong written and verbal communication skills.
  • Experience with the Atlassian tool stack (JIRA)

Preferred Qualifications:

  • Experience with Contact Center Technologies, with preference for NICE CXOne Routing, NICE Studio Scripting experience.
  • Understanding of NICE inContact Technology (including but not limited to CXOne, WFM, and Nexidia)
  • Knowledge in Telecommunications, VoIP, computer networks design, overall knowledge of basic network infrastructure components: TCP/IP routers, proxies, load balancers and troubleshooting.
  • Ability to research and document production and test environments along with architecture and design work.
  • Knowledge of the Agile methodology and experience in an Agile working environment.
  • Be familiar with writing queries, alerting, and retrieving data from enterprise logging applications such as Splunk
  • Exposure with NICE CXOne MAX integrations with Salesforce (via Lightning) or have general OpenCTI/Salesforce softphone integration experience

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

About Charles Schwab

Charles Schwab is a financial services company that provides a full range of securities, brokerage, banking, money management, financial advisory, investor, and retirement plan services. It operates in four main divisions; investing, wealth management, banking, and trading. Charles Schwab provides a full-service brokerage platform that serves individual investors who invest on their own or through a workplace-sponsored retirement or equity plan, as well as banking through Schwab Bank. The firm was founded in 1973 and is headquartered in San Francisco, California.

Charles Schwab Careers

Join the vibrant team at Charles Schwab, a leader in global finance, where your career is propelled by innovation, leadership, and a commitment to diversity and professional growth. At Charles Schwab, we offer more than just job opportunities; we provide a platform for you to make a significant impact on the industry and our clients' lives.

Work You’ll Do

At Charles Schwab, we are dedicated to helping our clients manage their financial futures. Being part of our team means you'll work alongside some of the most skilled professionals in the financial services industry. Our culture thrives on teamwork, integrity, and relentless dedication to our clients. Whether you're looking for a position in financial consulting, technology, or administrative support, Charles Schwab offers a dynamic work environment where your skills will be honed and your achievements recognized.

Innovate and Lead

Embrace the opportunity to lead through innovation. Charles Schwab’s commitment to technology and innovation is fundamental to our service delivery. By joining our team, you will be at the forefront of developing new solutions that redefine the future of finance. Your leadership can guide significant projects that impact our company and the industry.

Grow Your Career

Charles Schwab believes in fostering the growth of its employees. Whether through professional development programs, diversity training, or leadership workshops, we ensure that our team members receive the support and training they need to advance their careers. With a variety of career paths available, your job at Schwab can evolve with your interests and expertise.

Internship and Employment Opportunities

Start your professional journey with Charles Schwab through our internship programs or full-time employment opportunities. We seek individuals who are passionate, curious, and ready to drive change. A career at Schwab is not just about having a job; it's about building a lasting relationship with a company that values your potential.

Benefits and Culture

Charles Schwab is renowned for its employee-friendly culture. We offer a comprehensive benefits package that supports the health, financial stability, and work-life balance of our team members. From competitive salaries and bonuses to health insurance and retirement plans, Schwab ensures that your career is as rewarding as it is enriching.

Networking and Professional Development

Expand your professional network and enhance your skills through our various networking events, mentorship programs, and training sessions. At Charles Schwab, we believe in leveraging collective expertise to foster learning and innovation. Engage with leaders, gain insights from experienced professionals, and build relationships that will aid your career trajectory.

Join Our Team

Explore the numerous career paths available at Charles Schwab and discover how your talents can be utilized to their fullest potential. Search open positions that match your skills and interests. We are continuously hiring across various disciplines and look forward to adding innovative, driven individuals to our team.

Stay Connected

Keep up to date with the latest from Charles Schwab Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and be the first to know about new openings, company news, and professional tips.

Explore Charles Schwab Jobs

Ready to take the next step in your career? Visit our careers page to review current job openings, submit your resume, and prepare for your interview. At Charles Schwab, your future is waiting. [SEARCH CHARLES SCHWAB JOBS] Join Charles Schwab today and be part of a team that values diversity, innovation, and leadership—where your career can thrive in the exciting world of finance.
Learn more about Charles Schwab
Size
34,200 employees
Market Cap
$151.6 billion
Industry
Net Income
$3.2 billion
Founded
1973
5 Year Trend
+20%
Revenue
$12.1 billion
NASDAQ

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