Contact Center Sales Specialist - Mid Market

Zoom Video Communications, Inc.

$139K — $283K *
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Specialized experience in Telephony Contact Center Sales
  • Experience in leading product training and developing sales materials
  • Familiarity with Customer Relationship Management (CRM) tools

Responsibilities

  • Qualify leads and assess customer needs with technical resources
  • Create and manage client presentations and proposals
  • Utilize solution and value-selling techniques to close sales
  • Develop and maintain business relationships within existing accounts
  • Partner with sales teams to upsell and close opportunities
  • Develop go-to-market co-sell strategies with partners
  • Work with management to forecast sales and identify opportunities

Benefits

  • A variety of health and wellness benefits
  • Support for work-life balance
  • Opportunities for community contribution
  • Flexibility with hybrid work environments
  • A culture focused on employee happiness
Full Job Description
What you can expect

Zoom is looking for Account Executives with specialized experience in Contact Center sales, to partner with direct sales Account Executives to prospect new opportunities and increase sales funnel.

Responsibilities
  • Qualifying leads and perform needs assessment, engaging technical resources
  • Creating, delivering, and managing client presentations, proposals and coordinate quarterly business reviews
  • Utilizing solution-selling and value-selling techniques to effectively guide sales processes to close
  • Developing and maintaining business within existing accounts, managing complex sales situations and sales campaigns
  • Partnering with sales Account Executives to upsell current customers and assist in closing potential customers
  • Developing go to market co-sell strategy (internal Zoom, alliance partner & channel partners)
  • Working strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions


What we're looking for
  • Experience in Telephony Contact Center Sales
  • Experience leading others with product/services training; demo and sales guides; learning and training materials
  • Experience utilizing Customer Relationship Management (CRM) tool


Salary Range or On Target Earnings:

Minimum:
$139,100.00

Maximum:
$283,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

08/31/26

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

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