Syntricate Technologies

Contact Center Architect

Syntricate Technologies$100K — $130K *
Telecommunications & Hardware
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 12-20 years of experience in Contact Center architecture and design.
  • Experience with cloud platforms such as Five9, NICE CXone, or Genesys Cloud.
  • Proven ability to integrate Cloud Contact Centers with enterprise business applications.
  • Experience in conducting solution reviews with leadership teams and Architecture Boards.
  • Understanding of compliance with customer security standards.

Responsibilities

  • Design and develop solutions for cloud contact center architecture and standards.
  • Configure inbound phone numbers and caller ID display for outbound calls.
  • Review and assess BYOC (Bring Your Own Carrier) trunk setups.
  • Collaborate with partners to establish SIP trunking over the internet.
  • Lead project assignments including system architecture and deployment.
  • Establish use cases and strategies for go-live support and stabilization.
  • Review performance metrics and capacity requests for solution resolution.

Benefits

  • Full-time position with multiple openings.
  • Opportunity to work with cutting-edge cloud technologies.
  • Engagement with leadership and high-stakes projects.
  • Possibility for mentoring within the implementation team.
Full Job Description
Hi Friend
Hope you are doing well

Number of position : 5

Only Full Time - No C2C and No Contract / No Transfer

I, Salman Shaikh would like to share a job opportunity as Contact Center Architect based in Edison NJ location for a Fulltime position.

*** In case, if you are not comfortable with this location, please share your preference with contact details for further requirements ***

Kindly find the JD below and let me know if you are available for the same.

Contact Center Architect
Job Location: Edison NJ
Duration: Full time

Contact Center Architect - 12-20 Yrs.

For Contact Center Architect
  • Solution design and implementation experience in Cloud Contact Center such as Five9, NICE CXone, Genesys Cloud.
  • t least one year of experience in Cloud Contact Center design and implementation.
  • bility to layout design approach for integrating Cloud Contact Center with Enterprise Business Applications.
  • bility to conduct solution reviews with customer's leadership team and Architecture Board.
  • bility to design the solution in compliance with customer's security standards.
  • bility to callout risks if any in the early stage of the project.
  • bility to mentor or guide implementation team.
  • Design - Accountable IT team member for cloud contact center (CCaaS) architecture and standards development.
  • Creating approach to Configure inbound phone numbers (National tollfree and DID numbers), Configure Caller ID display for outbound calls
  • Review of BYOC (Bring Your Own Carrier) trunks for inbound and outbound voice
  • Collaborate with integration partners for setting up SIP trunk over internet.
  • PI consultancy for Customer to enable Live Chat links on the web portals and apps
  • Responsible for leadership and delivery of project-based assignments that encompass system architecture, proof-of-concept and deployment
  • Strong customer relationship skills and willingness to lead customers through successful challenging projects which includes estimating, scoping, and writing effective statements of work that clearly set expectations and limit risk.
  • Develop and implement Use cases
  • Strategy for Go-live support and stabilization.
  • Help in reviewing performance and capacity requests as well as design solution resolution.

Please reply me with your updated resume and required details:
Full Name:
Best number to reach you:
Work authorization/Visa Status:
Current Location:
Current Compensation:
Expected Compensation:
Best time to call you:

Waiting for your earliest response

Thanks & Regards

Salman Shaikh
+1 781-896-2152 (Cell)
Boston, MA
[email protected]

About Syntricate Technologies

Syntricate Technologies Careers

Joining Syntricate Technologies presents an unparalleled opportunity to advance a career in technology with a company at the forefront of digital innovation. Syntricate Technologies is renowned for its commitment to leadership, diversity, and leveraging technology to solve complex problems. This is where professionals come to not just seek job opportunities but to forge lasting careers in an environment that values growth and leadership.

Explore Career Opportunities

Syntricate Technologies is actively hiring and offers a variety of positions that cater to different skills and career aspirations. From entry-level roles to leadership positions, the potential for professional advancement is nearly limitless. Syntricate Technologies is not just a company; it's a place where talented individuals can thrive.

Innovation and Professional Growth

At Syntricate Technologies, innovation isn't just another buzzword—it's the cornerstone of the company culture. Employees are encouraged to push the boundaries of what is possible, bringing groundbreaking solutions to the table. With a team of dedicated professionals, Syntricate Technologies fosters a culture of continuous improvement and professional growth.

Diversity and Inclusion

Syntricate Technologies believes that diversity fuels innovation. With a commitment to creating a diverse and inclusive workplace, the company actively seeks to hire individuals from various backgrounds and experiences. Diversity training is integral, ensuring that all team members feel valued and understood.

Internship Programs and Employment Benefits

For those starting their careers, Syntricate Technologies offers robust internship programs that provide real-world experience and networking opportunities. Interns at Syntricate Technologies gain invaluable industry insights and professional skills that are crucial for future employment. Full-time employees enjoy a comprehensive benefits package that supports both their professional and personal lives. Benefits at Syntricate Technologies are designed to ensure employees are healthy, happy, and secure.

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