Job DescriptionThe Consumer & Community Banking Strategy team supports strategic initiatives aligned with the bank's overall business goals. In this role, you will help set the strategic vision and drive operational excellence for the Chase Product and Technology organization. You will work closely with senior leaders and cross-functional partners to turn strategy into execution. You will contribute on high-impact topics at the intersection of retail banking, product, technology, and AI-enabled capabilities.
As an Executive Director in the Consumer & Community Banking Strategy team, you will drive the strategic vision and operational excellence for the Chase Product and Technology organization that impacts multiple businesses and functions. You will develop actionable strategies and mobilize the organization toward execution, drawing on your understanding of retail banking, product and technology operating models, and modern product development capabilities. Success in this role will be determined by your ability to drive strategic alignment on the evolution of the product and technology operating model, influence senior leadership decision-making, and develop a high-performing team of strategists.
Consumer & Community Banking serves millions of consumers and small businesses with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business lending, and payment processing. Customers engage across physical and digital channels, including a national branch network and digital banking platform. The Strategy team collaborates with senior executives and cross-functional partners to shape direction, proactively evaluate strategy against competitive, consumer, macroeconomic, and regulatory developments, and communicate strategy to senior leadership and governance forums.
Job responsibilities- Defines and drives multi-year strategies to evolve product and technology operating models, ensuring alignment with overall business objectives and constraints
- Monitors market developments (including by leading technology firms and AI labs), competitor activities, and regulatory shifts to refine strategies and execution paths
- Partners closely with the Consumer & Community Banking COO and CIO to curate and deliver a high-impact strategy book of work; partners with other members of the leadership team on select initiatives
- Collaborates with and influences key partners, including product leaders, technology leadership, finance, human resources, communications, and global technology, to support and execute strategic initiatives
- Builds and leads a high-performing team to drive activity and deliver results
- Provides regular updates and status reporting to senior stakeholders, including the Consumer & Community Banking CEO and leadership team, ensuring transparency and alignment
- Coordinates significant deliverables, ensuring timely completion and quality outcomes
- Crafts and delivers executive communications and presentations for senior leadership
Required qualifications, capabilities, and skills- Bachelor's degree
- Experience in strategy or management consulting, or internal consulting/corporate strategy, including managerial experience motivating and leading junior team members
- 10+ years of relevant experience with a background in retail financial services or product/technology strategy
- Experience translating complex and technical topics for non-technical audiences to support decision-making and execution
- Demonstrated ability to learn new topics quickly and keep pace with a rapidly changing external landscape
- Proven ability to work with and influence a diverse set of senior executive stakeholders
- Strong interpersonal skills and the ability to collaborate effectively, developing partnerships across multiple levels
- Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment
- Executive presence and experience creating and delivering executive narratives and presentations
- Advanced proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint
Preferred qualifications, capabilities, and skills- MBA or post-graduate degree
- Experience in consumer banking strategy at a large financial institution
- Knowledge of product and technology operating models, AI and digital transformation, and emerging technologies (especially in financial services)
- Demonstrated experience devising, mobilizing, and jumpstarting large, complex programs and strategic initiatives
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Strategy team manages mission-critical projects ranging from developing growth strategies, to assessing and planning entry into new markets, to implementing organizational restructurings and operational efficiencies, and more. Projects are typically team-based and include close collaboration with senior executives.
