Job DescriptionOracle Health Government Services is seeking a skilled Sustainment Project Manager to join our mission-driven organization. In this role, you will be responsible for operational sustainment activities for enterprise application and support environments overseeing critical support coordination, problem management, release management, product enablement, vendor engagement, and ongoing service optimization. The ideal candidate will have a solid understanding of problem management, release management, product enablement, value advisory, and third-party relationship management. You will collaborate with cross-functional teams-both internal stakeholders and client partners-so familiarity with driving cross-functional coordination, enabling successful releases, and maximizing business value through effective stakeholder engagement and operational governance is essential.
Responsibilities- Lead and coordinate critical support activities for high-priority production issues and operational incidents.
- Serve as the primary point of coordination for problem management activities, including root cause analysis, remediation tracking, and preventive action planning.
- Facilitate cross-functional incident response and escalation management across internal teams, vendors, and stakeholders.
- Monitor operational health metrics and support trends to proactively identify risks and recurring issues.
- Drive post-incident reviews and ensure lessons learned are documented and incorporated into operational improvements.
- Ensure release readiness through validation of deployment plans, testing completion, rollback procedures, and change approvals.
- Manage release calendars and communicate release schedules, impacts, and dependencies to stakeholders.
- Monitor post-release performance and coordinate issue resolution activities following deployments.
- Act as a trusted advisor to stakeholders by helping maximize operational value and effective use of supported products and services.
- Collaborate with business leaders, users, and support teams to identify opportunities for process optimization and improved system utilization.
- Support product adoption initiatives, feature enablement activities, and operational maturity improvements.
- Provide guidance on sustainment best practices, service enhancements, and operational efficiencies.
- Facilitate stakeholder reviews focused on service improvement opportunities and business outcomes.
- Manage operational relationships with third-party vendors, service providers, and external partners supporting sustainment activities.
- Coordinate vendor deliverables, support obligations, escalation management, and issue resolution activities.
- Attend regular operational reviews and status meetings with external partners.
- Ensure effective collaboration between internal teams and third-party organizations during incidents, releases, and operational activities.
- Support contract and operational governance discussions as needed.
QualificationsDisclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range in USD from $28.41 to $56.83 per hour; from: $59,100 to $118,200 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC2
