Consulting Engineer - Managed Services

The Consulting Engineer - Government Cloud Managed Services is responsible for implementing, onboarding, and operationalizing Managed Services for customers operating within regulated Government Cloud environments. This role partners with customers, project managers, architects, security teams, and Managed Operations to transition customer environments into secure, supportable, and repeatable operational models.

The engineer designs, implements and manages cloud management capabilities, automation, monitoring, operational processes, documentation, and governance across Azure Government, Azure GCC High and AWS GovCloud or Google Cloud Assured Workloads.

This role requires strong technical expertise, customer consulting skills, operational discipline, and knowledge of Government Cloud security and compliance requirements.

What You Will Do
• Implement Government Cloud-focused tools, processes, and operational standards supporting Managed Services delivery across Azure Government, Azure GCC High and AWS GovCloud or Google Cloud Assured Workloads.
• Design, configure, and operationalize secure cloud landing zones aligned with CDW Managed Services standards and customer security requirements.
• Support customer onboarding, implementation, transition readiness, operational acceptance, and production handoff activities.
• Follow change management, security, testing, validation, and deployment processes for Government Cloud customer environments.
• Participate in an on-call schedule
• Develop implementation documentation including architecture validation, implementation plans, runbooks, operational procedures, knowledge articles, and transition documentation.
• Implement monitoring, alerting, observability, backup, disaster recovery, and operational management solutions to support Managed Services delivery.
• Configure cloud governance, identity, networking, security controls, logging, and operational standards consistent with Government Cloud best practices.
• Build repeatable automation using Infrastructure as Code, scripting, configuration management, and orchestration technologies.
• Participate in customer design reviews, implementation workshops, technical planning sessions, and operational readiness reviews.
• Clearly communicate technical issues, implementation risks, recommendations, and project status to customers, project teams, and leadership.
• Collaborate with Cloud Architects, Security Engineering, Project Management, Customer Success, Managed Operations, and Sales Engineering throughout the customer lifecycle.
• Assist with pre-sales technical engagements by providing implementation guidance and Managed Services operational expertise.
• Validate Managed Services operational readiness prior to production support transition.
• Support security reviews, compliance validation, audit requests, and implementation of required Government Cloud controls.
• Mentor junior engineers and contribute to Government Cloud standards, reusable templates, automation, and best practices.
• Participate in continuous improvement initiatives that improve operational efficiency, standardization, and customer experience.
• Attend technical training and maintain relevant cloud, security, automation, and Government Cloud certifications.
• Adhere to time compliance, documentation standards, and project management requirements.

What We Expect of You
• Bachelor's degree with 5 years of IT engineering experience supporting cloud, infrastructure, systems, networking, or platform engineering, OR 8 years of equivalent professional IT engineering experience.
• Minimum of 3 years supporting Government (Federal, DoD, State, Local Government, or Education) cloud environments.
• Hands-on experience implementing and supporting Azure Government, Azure GCC High and AWS GovCloud, or Google Cloud Assured Workloads.
• Experience designing and implementing secure cloud landing zones, cloud governance, networking, identity, monitoring, automation, backup, and disaster recovery solutions.
• Strong understanding of Government Cloud operational models, Managed Services delivery, and customer onboarding processes.
• Experience implementing cloud environments aligned with FedRAMP, NIST 800-53, CMMC, CJIS, ITAR, or other Government security frameworks.
• Experience creating implementation plans, operational runbooks, knowledge documentation, and operational handoff documentation.
• Experience supporting enterprise multi-cloud environments.
• Ability to resolve customer-impacting issues while balancing project priorities, service level commitments, and operational requirements.
• Demonstrated ability to establish customer trust through technical expertise, communication, and professionalism.
• Strong analytical, troubleshooting, documentation, and organizational skills.
• Excellent written and verbal communication skills with the ability to communicate technical concepts to both technical and executive audiences.
• Ability to manage multiple customer projects simultaneously while meeting project deadlines.
• Strong customer-service orientation with excellent collaboration and interpersonal skills.
• Self-motivated with a continuous learning mindset and willingness to mentor peers.
• Experience working in Managed Services environments, is a plus.
• Experience using ITSM, observability, automation, and cloud management platforms, is a plus.
• Advanced-level certifications in at least two major cloud providers (Azure, AWS, or Google Cloud), is a plus.
• Azure Government, is a plus.
• Azure GCC High, is a plus.
• AWS GovCloud, is a plus.
• Google Cloud Platform and/or assured workloads, is a plus.
• Cloud compute, storage, networking, identity, backup, and disaster recovery concepts, is a plus.
• Migration, onboarding, transition, and operational readiness planning for cloud and hybrid environments, is a plus.
• Landing zone, connectivity, tagging, governance, and policy concepts, is a plus.
• Infrastructure as code, configuration management, orchestration, scripting, templates, and reusable deployment assets, is a plus.
• Monitoring, observability, event management, alert tuning, service health reporting, and incident response practices, is a plus.
• ITSM processes and tooling, including incident, change, request, problem, and knowledge management, is a plus.
• Foundational cloud security, identity and access management, segmentation, encryption, vulnerability management, and compliance considerations, is a plus.
• Cost, capacity, performance, availability, and resilience practices in managed environments, is a plus.
• Cloud connectivity, DNS, DHCP, VPN, routing, load balancing, firewalls, segmentation, and secure connectivity between customer, hosted, and cloud environments, is a plus.

Pay range: $77,725 - $108,265 depending on experience and skill set.

Quarterly bonus target of 10% subject to terms and conditions of plan.

Benefits overview: https://cdw.benefit-info.com/

Salary ranges may be subject to geographic differentials.