City of Toronto

CONSULTANT TEAM CENTRAL

City of Toronto • $89K — $120K *
Toronto, ON M3C 0E3In-Person
Business Services
Less than 5 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • Extensive HR experience, ideally in large, complex, unionized organizations.
  • Demonstrated expertise in providing strategic consultation and case management.
  • Strong background in quality assurance and governance frameworks.
  • Ability to cultivate effective stakeholder relationships with a customer service focus.
  • Proficient in research, analysis, and resource development under tight deadlines.
  • Relevant post-secondary education; CHRP designation is a plus.
  • Superior communication and conflict resolution skills across all levels.

Responsibilities

  • Consult with managers on policy applications for effective people management.
  • Advise on escalated inquiries from employees and managers.
  • Coach managers on available HR tools and resources.
  • Develop and maintain clear, accurate HR knowledge content and articles.
  • Train HR representatives on employee lifecycle and policy understanding.
  • Assist in managing escalations by investigating issues and gathering information.
  • Collaborate with P&E teams for consistent service delivery.

Benefits

  • Access to professional development and training opportunities.
  • Supportive work environment focused on employee well-being.
  • Collaborative atmosphere fostering teamwork across departments.
  • Potential exposure to various HR facets within a large organization.
Full Job Description
Job ID: 65136

Job Category: Human Resources

Division & Section: People & Equity, Service Hub

Work Location: Metro Hall, 55 John St. Toronto, ON

Job Type & Duration: Full-time, Temporary Vacancy, 12 months

Salary Range: $89,337-$120,831, PSG #TM5134, Wage Grade 6

Hiring Zone: $91,586-$99,299

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 09-Jun-2026 to 23-Jun-2026

What will you do?
  • Provide consultation to managers on the application of policies to support their delivery of people management, and the implementation, interpretation and consistent application of policies and programs.
  • Provide HR advice to all escalated employees or managers inquiries/cases.
  • Support managers to utilize tools and information at their disposal through coaching and education.
  • Create and refine knowledge content by drafting, editing, and maintaining TEAM Central articles and resource documents, ensuring they are clear, accurate, and aligned with established standards.
  • Provide training and support to HR Representatives with a sound understanding of all employee lifecycle, policy and programs.
  • Assist in coaching HR Representatives on resolutions which do not require escalation.
  • Assist Senior HR Consultants in the management of escalations and complaints by investigating issues/concerns, coordinating information gathering, and informing the development of resources to address recurring themes.
  • Work with managers to support the consistent application of Collective Agreements, providing guidance and support the creation of accessible, standardized resources.
  • Work in partnership with P&E teams to deliver consistent service.
  • Work with other Service Hub teams to provide a standardized service adhering to processes and procedures.
  • Consult with Centre of Focus /Business Relationship inquiries/cases that are outside of HR Consultant scope, to obtain information and inform the development and enhancement of supporting resources.
  • Provide feedback on the implementation of new policies and programs based on the inquiry trends, identifying opportunities to develop and enhance supporting resources for the service centre.
  • Implement detailed plans and recommend policies/procedures regarding program specific requirements.
  • Conduct research within assigned areas, ensuring it reflects current developments by staying up to date on knowledge management best practices, accessibility standards, and emerging trends to support continuous improvement.


What do you bring to the role?
  1. Considerable experience, preferably in a large complex and unionized environment, providing HR related expertise and consultation to a wide range of staff and management inquiries including: recruitment, performance management, collective agreement and policy interpretation and application. Experience in a HR related service centre environment an asset.
  2. Experience providing strategic consultation and issues/case management resolution, compliant with employment legislation, collective agreements, organizational procedures and human resources best practices.
  3. Experience in quality assurance, content auditing, and the application of governance frameworks, style guides, and standardized templates, supporting service centre operations through resource development and maintenance, enhancing service delivery and consistency.
  4. Experience in establishing and maintaining effective working relationships with various stakeholders using a consultative approach and ensuring the delivery of excellent customer service to all levels of the organization.
  5. Experience conducting research and analysis, developing resources, creating reports, presentations, correspondence, etc. often under time constraints.
  6. Post-secondary education in a relevant discipline or the equivalent combination of education and/or experience in human resources. CHRP professional designation is an asset.
  7. Highly developed interpersonal, written and oral communication and problem-solving skills at all organizational levels.
  8. Excellent conflict resolution skills with the ability to de-escalate, identify solutions, and manage competing stakeholder needs.
  9. Well-developed planning and organizational skills, and excellent time management skills, enabling you to manage multiple priorities and assignments simultaneously.
  10. Ability to coach mentor and/or train staff.
  11. Excellent computer skills with the ability to use a variety of software, such as MS Office Suite, HR systems and databases. SAP and Success Factors is considered an asset.
  12. Ability to assess organizational complexity, needs and requirements, working in a matrix environment.


About City of Toronto

City of Toronto provides its users with information on the lifestyles, business, and locations of Toronto. Lifestyle information consists of health, energy, services, children’s services, arts, culture, festivals, events, housing, and transportation. Business-related information consists of investments, startups, reports, event planning, and city-based partnerships. Furthermore, it provides its users with history, facts, images, events, and attractions of Toronto. City of Toronto is based in Ontario.

City of Toronto Careers

There has never been a better time to explore the diverse job opportunities at the City of Toronto—the hub of professional growth and innovation in the region.

Work You’ll Experience

Join the City of Toronto’s dynamic team to assist in transforming the city through public service and innovative leadership. The City of Toronto offers a unique position in the marketplace, combining public administration with cutting-edge initiatives that enhance the lives of its residents. Engage with a team of skilled professionals dedicated to fostering a culture of diversity, equity, and inclusion. The City of Toronto is not just a place of employment; it is a place where careers flourish and where the professional environment encourages continuous personal and professional development.

City of Toronto Jobs and Employment

The City of Toronto is building a market-leading workforce that supports the city’s vision through strategic leadership and proactive management. This team helps to master the challenges of urban growth and community service.

Innovative Work

At the City of Toronto, innovation isn’t just a buzzword—it's a practical approach to solving real-world issues that affect millions of people. With projects that range from improving municipal services to enhancing urban sustainability, employees at the City of Toronto push the boundaries of what is possible in public service.

Professional Growth and Development

The City of Toronto is committed to nurturing the careers of its employees with unmatched training, development programs, and leadership opportunities. Whether through professional development workshops, leadership training, or diversity training, the City ensures that every team member has the tools to succeed.

Explore Career Opportunities

From internships to full-time positions, the City of Toronto offers a range of job opportunities that cater to various skills and career aspirations. Positions in healthcare, engineering, finance, urban planning, and more are available, providing a broad spectrum of career paths for job seekers.

The City of Toronto Employment Culture

The City’s employment culture is centered on creating a supportive and inclusive workplace. This culture is evident in its commitment to diversity and innovation, where each team member’s contributions are valued and celebrated.

Stay Connected with City of Toronto Careers

Join the Team

Search open positions that match your skills and interests. The City of Toronto looks for passionate, curious, creative, and solution-driven team players. Explore the various benefits, from health insurance to retirement plans, that make the City of Toronto a premier employer.

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Learn more about City of Toronto
Size
10,001 employees
Industry
Education, Government & Non-Profit
* Ladders Estimates

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