Verint Systems

Consultant, Platform

Verint Systems • $120K — $140K *
US-AnywhereRemote in United States
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent work experience
  • 5-7 years in AI and Data Science
  • 10+ years in contact center operations (vendor or practitioner)
  • Strong communication skills with senior executives
  • Natural leadership and stakeholder management skills
  • Knowledge of contact center solutions preferred
  • Familiarity with data ecosystems (CRMs, CDPs, ERPs)
  • Architectural knowledge of data lakes and warehouses (Amazon, GCP, Azure, Snowflake)
  • Strong analytical, critical thinking, and networking abilities

Responsibilities

  • Serve as the lead technical SME for CX automation solutions aimed at C-suite executives
  • Nurture executive relationships through ongoing discussions on ROI
  • Demonstrate expertise in machine learning and data science
  • Lead cross-functional teams to position Verint Open CCaaS as the preferred platform
  • Present Engagement Data Hub insights to senior IT and Data Science teams
  • Provide industry insights through deep understanding of data architecture
  • Establish a thought leadership profile via speaking and networking opportunities
  • Deliver engaging content on multiple platforms to attract target audience
  • Collaborate with Marketing to devise strategies for customer and partner engagement
  • Identify and drive closure of new business opportunities in customer accounts
  • Maintain ongoing knowledge of Verint products and industry trends

Benefits

  • Comprehensive health insurance plans
  • 401(k) plan with company match
  • Paid time off and holidays
  • Professional development opportunities
  • Performance bonuses
  • Flexible work environment
  • Employee discounts on Verint solutions
Full Job Description
Job Description

Overview of Job Function:

The Platform Consultant operates as an executive evangelist of the Verint Open CCaaS platform. This senior role combines technology and business development to leverage the latest solutions in the Verint platform. In close collaboration with other functions, the Platform Consultant establishes close relationships with our customers' Senior Executive teams. Through the in depth understanding of the market, our customers' needs and the Platform's ability to drive a significant ROI, the Platform Consultant operates as trusted advisor to the customers' C-suites. The Sr. Solution Consultant works closely with solutions and product teams and will educate and evangelize to markets, customers & partners.

Principal Duties and Essential Responsibilities:
  • Operate as the lead technical SME selling CX automation solutions to C-suite executive with a strong focus on the customer's ROI - increased capacity and improved CX experience.
  • Manage and nurture executive customer relationships through ongoing ROI discussions in marque accounts. Become trusted advisor both during and post sales cycle to internal and external stakeholders driving adoption and identify expansion opportunities in close collaboration with Customer Success.
  • Maintain an in-depth knowledge of machine learning and data science. The Platform Consultant will be an expert in articulating, differentiating, and positioning Verint DaVinci AI.
  • Lead Product, Sales, Solutions, and Services team to ensure the Verint Open CCaaS platform is positioned in the customer accounts as the "platform of choice" for their contact center.
  • Present In-depth Verint's Engagement Data Hub to senior IT and Data Science teams.
  • Leverage in-depth data architecture or data science knowledge to influence and provide valuable insight into the industry as a whole and differentiate Verint's platform.
  • Build thought leadership profile in various ways, including taking advantage of speaking opportunities and networking. Stay up to date on related emerging AI to build and advance knowledge.
  • Deliver content through various means of communication (including social media) and across many platforms that focus on why their target audience needs a Verint Open CCaaS platform.
  • Work with the Marketing team to develop marketing strategies to engage the various segments of partners and customers in the ecosystem.
  • Identify white spaces in customer accounts and drive closure of opportunities.
  • Maintain a comprehensive and ongoing knowledge of Verint products and technology, as well as industry trends.

Minimum Requirements:
  • Bachelor's Degree or equivalent work experience.
  • Five (5) to Seven (7) years' of experience in AI and Data Science.
  • 10+ years of in-depth experience with contact center operations - either in a vendor capacity or through the implementation of solutions across the contact center as a practitioner.
  • Strong ability to communicate effectively with senior executives. Able to couple technical Platform capabilities with a compelling value proposition.
  • Excellent skills leading internal stakeholders. Can operate as a natural leader - based on SME and business acumen/knowledge - to lead internal functions in creating the best possible value proposition for our customers.
  • Knowledge of contact center solutions is an advantage.
  • Working knowledge of the data ecosystems such CRMs, CDPs, and ERPs.
  • Architectural knowledge of data lakes and data warehouses. Especially Amazon, GCP, Microsoft Azure, and Snowflake.
  • Strong networking abilities.
  • Strong analytical and critical thinking skills.
  • Excellent customer service and leadership skills.
  • Effective and Professional presentation and communication skills, both written and verbal are required with the ability to penetrate and establish relationships with customer's senior-level executives.
  • Travel approximately 30-50%.


About the Team

2025 Benefits Offering

About Verint Systems

Verint Systems Inc. is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Verint’s solutions help organizations address three important challenges: customer engagement optimization; security intelligence; and fraud, risk and compliance. The company was founded in 1994 and is headquartered in Melville, New York.
Learn more about Verint Systems
Size
4,400 employees
Market Cap
$2.3 billion
Industry
Consumer Technology
Net Income
$17.5 million
Founded
1994
5 Year Trend
-3.8%
Revenue
$1.2 billion
NASDAQ
VRNT
* Ladders Estimates

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