Job Description:

The Customer Experience & Business Process Improvement (CX & BPI) team is a global team of senior, certified professionals, with decades of cross-functional and cross-industry experience in driving transformation and customer experience, problem solving and bringing outside-in perspectives. Our vision is to be the team that shapes and drives what’s next for HPE. Our mission is to turn bold ideas & complex challenges into sustainable business impact, powered by breakthrough innovation & world-class customer experience.   

We offer: 

• A competitive salary and award-winning benfits
• A diverse, inclusive, and supportive culture 
• Growth through professional development, on-the job learning and stretch assignments 
• A network of talented and motivated colleagues  
• Work-life balance and support for career development 

Responsibilities: 

• Facilitate the definition of business/operations strategy for a focused program, by engaging and influencing senior leaders.  
• Support cross-functional transformation projects by identifying opportunities, building solutions, implementing solutions across different teams.  
• Apply frameworks and best practices to evaluate the transformation program’s readiness to launch, developing action plans, leading program mobilization efforts, and providing advisory and program management services throughout the life of the program.   
• Evaluate and analyze data to support business strategy/operations improvements.  
• Re-engineer processes to improve delivery, reduce complexity, reduce waste and incorporate accountability to sustain the change.  
• Define and execute change management initiatives in support of strategy and process changes, including stakeholder assessments and communications.  
• Foster organization wide collaboration in solving problems.  
• Engage and collaborate with senior stakeholders.   

Education and Experience:  

Required: 

• Bachelor's or Master's degree in Business Management, Engineering or equivalent or Relevant experience supporting cross-functional, strategic or transformation projects.   
• Typically, 6+ years of experience supporting transformation and improvement programs.
• Demonstrated experience defining and establish program structure and governance frameworks, KPI measurement, benchmarking, stakeholder management, and fiscal management.

Preferred: 

• Project management certification such as PMP/PMI certification  
• Lean Six Sigma or equivalent improvement framework.  
• Change management experience. 
• Management Consulting experience 
• Advanced facilitation skills 
• Previous experience in the technology industry and/or one of the areas of Supply Chain (Plan, Source, Manufacture, Deliver), Sales Operations, Product Management & Support / Services. 

Knowledge and Skills: 

• Growth Mindset: curious; continually learns and applies knowledge; challenges existing thinking and practices; contributes and adopts new ideas and approaches. 
• Collaborative: works well with others; builds strong relationships and trust; contributes to an environment that promotes effective teamwork and strong collaboration  
• Adaptable communicator: ability to clearly and effectively convey ideas and updates (in both verbal and written communication) across all levels of the organization. 
• Goal orientated: works independently, directing their initiative, ownership, and energy to getting things done and achieving results. 
• Flexible and Organized: professional and structured approach to program delivery; ability to work under pressure and to tight timescales with minimal supervision. 
• Strategic thinker and problem solver: proactively anticipates issues and identifies practical solutions through analysis of data and application of business and technical acumen. 
• Prioritization skills: comfortable working within a complex and global environment, with different stakeholder and interest groups 
• Influence and negotiation skills: ability to build strong relationships with multiple senior stakeholders to shape programs from high level objectives, address concerns, and effect change. 
• Excellent Microsoft Office skills 

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html