Job Description Summary: This role is member of the Enterprise Services ("ES") Strategy & Operations team, focused on execution, coordination, and continuous improvement. The Business Operations Consultant is responsible for supporting the design, build, implementation, and continuous improvement of intelligent automation solutions across Enterprise Services, in close partnership with the Digital Organization.
The Consultant maintains an end-to-end operational perspective across ES initiatives, including supporting documentation, use cases, performance metrics, adoption insights, risks, compliance considerations, costs tracking, and value realization. The Consultant will work collaboratively with business and technology partners and support delivery of products aligned with enterprise priorities. The role is primarily execution-focused and supports outcomes across two areas as follows:
- 80% - Execute and support the build, configuration, testing, implementation, adoption, and continuous improvement of products and solutions aligned to the highest priorities of the Company
- 20% - Support product planning, prioritization, and implementation activities through coordination, analysis, and facilitation
Key Responsibilities: Support Implementation of high-priority products and solutions:- Assist in translating enterprise and functional strategies into well-defined product requirements and scalable solutions that deliver measurable business outcomes.
- Perform hands-on implementation activities including use case development, requirements definition, solution configuration, prototyping, testing, validation, deployment readiness, and iterative improvement in partnership with business and technology teams.
- Support delivery on compressed timelines through clear problem definition, rapid iteration, disciplined testing, documentation of success measures, and coordination of execution accountability.
- Monitor solution performance and gather user feedback to inform recommendations for enhancements, optimization opportunities, and next generation capability development.
Support product planning and Implementation:- Contribute to the development and maintenance of a playbook outlining key requirements and best practices for implementing products in TCCC environment, and support efforts to streamline and reduce delivery timelines.
- Support enterprise product planning cycles by gathering inputs, performing analysis, and coordinating across business and technology stakeholders to inform an integrated roadmap.
- Provide analytical support for portfolio prioritization by assessing initiatives against defined criteria such as strategic alignment, value potential, risk, complexity, and resource requirements; surface insights to inform leadership decision-making.
Track execution progress, milestones, dependencies, and outcomes; identifying risks, issues, and decision points and escalate appropriately to project and business owners.
Education Requirements: - Required: Bachelor's degree in information systems, Computer Science, Data Science, Engineering, or equivalent advanced degree
- Preferred: Master's degree preferred. Additional certifications or coursework in AI, machine learning, product management, or technology management.
Qualifications & Requirements: - At least 1 -3 years of relevant experience in business operations, technology operations, digital transformation, program management, or analytics environments.
- Experience supporting technology, digital, or emerging technology teams to operationalize complex solutions.
- Demonstrated curiosity and interest in intelligent automation, with the adaptability to learn new platforms and continuously refine solutions that improve business outcomes.
- Strong analytical, problem-solving, and influencing skills, with the ability to translate complex or technical information into clear business insights.
- Proficiency with analytics, reporting, and visualization tools (e.g., Excel, BI tools, SQL, Python), with the ability to tailor outputs for executive and operational audiences.
- Ability to work independently in an agile, fast-paced environment, supporting iterative delivery while balancing competing enterprise priorities.
- Experience collaborating with global, cross-functional stakeholders in a matrixed organization is preferred.
- Excellent written and verbal communication skills, including preparing concise materials to support decision making.
- Ability to understand enterprise strategy and context while contributing detailed operational, technical, and economic analysis.
- Comfort operating in ambiguous environments and synthesizing inputs across people, process, data, and technology.
- Strong collaborative mindset.
Functional Skills:Core: - Start with the End User
- Tell the Story
- Align the Resources
- Design for Scale
- Execute and Improve
Targeted:- AI Agent Operations & Governance
- Business & Technology Planning
- Intellectual Curiosity and Interest in the Practical Application of AI
- Quantitative and Operational Analysis
- Data-Driven Storytelling
Skills:Pay Range:United States of America: 96,500 USD - 115,000 USD
Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
Annual Incentive Reference Value Percentage:7.5
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
Location(s):United States of America
City/Cities:Atlanta
Travel Required:00% - 25%
Relocation Provided:No
Job Posting End Date:August 28, 2026
