The Connected Solutions Growth & Success Manager is responsible for accelerating customer adoption, engagement, and business value realization of My International and other connected vehicle solutions.

This role combines customer success, business analytics, and value consulting to establish a data-driven approach for increasing awareness, penetration, utilization, and long-term customer success. The position will leverage data, KPIs, dashboards, and customer insights to identify adoption opportunities, understand barriers to usage, and develop strategies that drive measurable business outcomes.

Acting as the strategic voice of the customer, this role will partner closely with customers, dealers, sales teams, support organizations, and product management to ensure connected solutions deliver tangible value while influencing future product investments and growth opportunities.

The ideal candidate is equally comfortable analyzing data, building business cases, developing adoption strategies, and articulating the "why" behind platform capabilities in a way that resonates with customers and stakeholders.

Adoption & Growth Strategy

• Develop and execute strategies to increase customer awareness, enrollment, activation, adoption, and ongoing utilization of My International and related connected solutions.
• Identify adoption gaps and growth opportunities across regions, dealers, customer segments, and fleets.
• Lead initiatives that increase platform penetration and support successful onboarding and migration from legacy platforms.
• Partner with sales and dealer organizations to integrate connected solutions into the customer lifecycle and sales process.
• Establish scalable programs that drive sustainable customer engagement and long-term platform adoption.

Data Analytics & Performance Management

• Establish and manage key adoption, engagement, utilization, retention, and growth KPIs.
• Develop dashboards and reporting tools that provide visibility into platform performance at enterprise, regional, dealer, and customer levels.
• Define adoption and usage targets by region, dealer, and customer segment, while tracking progress against established goals.
• Analyze customer behavior, usage patterns, and engagement trends to identify opportunities, risks, and best practices.
• Provide executive-level reporting and actionable insights that support strategic decision making.

Value Realization & Customer Advocacy

• Translate platform features and capabilities into clear customer benefits and measurable business outcomes.
• Develop adoption playbooks, success stories, and value messaging that demonstrate how My International helps customers improve efficiency, uptime, productivity, and operational performance.
• Identify and communicate the "why" behind platform adoption by connecting customer challenges with available solutions and capabilities.
• Analyze customer feedback and platform utilization data to understand barriers to adoption and recommend improvement actions.
• Create targeted adoption campaigns and engagement strategies tailored to specific customer segments and business needs.
• Establish frameworks to measure and communicate customer value realization.

Dealer Enablement & Customer Success

• Create dealer-facing tools, dashboards, and insights that allow dealers and sales teams to proactively engage customers.
• Enable dealers with data-driven visibility into customer adoption, engagement, and utilization.
• Build and lead a network of dealer advocates who promote best practices, customer engagement, and platform adoption.
• Partner with training, support, and field teams to improve customer outcomes and strengthen the overall customer experience.
• Develop scalable processes that increase customer engagement while reducing reliance on manual follow-up activities.

Voice of Customer & Product Influence

• Gather, analyze, and synthesize customer and dealer feedback to identify unmet needs and improvement opportunities.
• Serve as the strategic voice of the customer within the organization.
• Influence My International product roadmap and portfolio priorities through customer insights, adoption data, and market feedback.
• Partner with Product Management to ensure future investments align with customer needs and business objectives.
• Help prioritize features and enhancements that deliver the greatest customer and commercial value.

• Bachelor's degree and at least 5 years of business development, sales, mergers and acquisitions, finance or joint venture experience
• At least 1 years of lead experience

OR

• Master's degree and at least 3 years of business development, sales, mergers and acquisitions, finance or joint venture experience
• At least 1 years of lead experience

OR

• At least 8 years of business development, sales, mergers and acquisitions, finance or joint venture experience
• At least 1 years of lead experience

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

• Experience driving customer adoption, engagement, and growth for digital platforms, SaaS solutions, or connected technologies.
• Strong analytical mindset with experience using data, KPIs, dashboards, and customer insights to drive business decisions and measurable outcomes.
• Ability to translate product capabilities into compelling customer value propositions and business benefits.
• Experience identifying adoption barriers and developing strategies that increase awareness, utilization, and customer success.
• Proven ability to influence and collaborate across Sales, Dealers, Product Management, Support, and Leadership teams.
• Experience working through dealer, distributor, or indirect sales networks.
• Knowledge of connected vehicle technologies, telematics, fleet management solutions, or commercial vehicle operations preferred.
• Excellent communication, storytelling, and presentation skills with the ability to tailor messaging for a variety of stakeholders.

This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.