Job Type
Full-time
Description
SSI is seeking a full-time Confluence Administrator and customer support technician to join our Orion team. The candidate will work in a collaborative and agile environment, supporting the migration and administration of Confluence spaces into the Orion environment. You will also engage Orion users through Jira tickets, determining and documenting requirements, and creating Confluence-based solutions. The ideal candidate brings strong Confluence administration expertise and possesses an active DoW secret security clearance.
DUTIES AND RESPONSIBILITIES: - Create Confluence spaces with appropriate structure and templates
- Create unique layouts involving a wide variety of macros to display multimedia, tables, and custom navigation
- Create forms and data structures
- Facilitate end users with space groups and permissions to support different use cases
- Export and import space content into different Confluence environments
- Generate, analyze and transform customer requirements or challenges into specifications
- Maintain migration runbooks, templates, scripts, and lessons-learned documentation sufficient for other qualified administrators to execute the process
- Respond to trouble tickets involving Orion products and services utilizing Jira HelpDesk
- Facilitate users with registration requests via Jira tickets
- Escalate issues to higher tier if critical or technical solution requires DevOps intervention
- Provide weekly status reports of customer interactions
- Participate in weekly meetings with developers and project management to receive direction and priority, share status, and represent technical subject matter expertise
- Share lessons learned with the Orion team
Requirements
- Clearance: Secret
- Education: Bachelors of Science in IT, Computer Science, or equivalent
- 5+ years of IT experience, including 2+ years of Atlassian Confluence administration and direct user support
- Deep expertise in standing up, maintaining, and administering Confluence spaces.
PREFERRED QUALIFICATIONS: - Active CompTIA Security+ Certification
- Prior work with Navy or DoW enterprise applications
SSI offers a generous array of benefits including: Employee Medical, Vision, Dental, and Prescription Drug Insurance Plans, 60% paid premium for dependents. SSI provides Life Insurance, Long Term Disability, and Short-Term Disability benefits at no cost. SSI employees receive 24 paid days off in the first year on board. We also provide Military Leave benefits, a 401(k) Retirement Plan, education assistance, Personal Technology Refresh and Employee Referral bonuses. Positions subject to Service Contract Act (SCA) have benefits provided as required by law.
