Salary: $90,000/Yr-$95,000/Yr
Job SummaryJob Summary:Working as a
ConferencePlanner, you are responsible for Guest Services for a Conference Center. You will oversee a team of coordinators and receptionists. You will be responsible for ensuring guest's needs are met with high level of customer services. Additionally, you will be responsible for the following:
Key Responsibilities:- Plans and communicates to all departments the expressed need of the customer
- Works directly with the Sales Training Department to ensure that all details of their trainings/meetings are arranged and space reserved appropriately. Constantly communicates with them to keep abreast of changes, additions and customer comments
- Acts as a liaison between the Conference Center and all customers
- Prepares all group service orders by using room reservation software
- Works closely with the Audio Visual & Conference Services Departments to ensure room set-ups, A.V. needs, and special requests.
- Works closely with the Food & Beverage Department for food quality, menu maintenance and assessing customer feedback
- Assists the General Manager in analyzing all aspects of the Training Center operation and reports back on any aspect that does not seem to be functioning properly
- Assists the General Manager in analyzing and creating quarterly Operational Review reports including PowerPoint slides and compiling data from the space management system
Preferred Qualifications:- Bachelor's degree preferred but not necessary if candidate has related conference services experience
- Have a least five years hotel or conference center experience
- Abreast of industry trends
- Superior quantitative, oral and written communications and problem-solving/strategizing skills
- Excellent overall computer skills with advanced knowledge of Excel and PowerPoint
- Proactive mindset to anticipate and support changes in our business
- Conformity to the highest standards of personal integrity and ethical behavior
- Exceptional customer service abilities
Apply to Flik today!Flik is a member of Compass Group USA
Click here to Learn More about the Compass StoryAssociates at Flik Hospitality are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1575329
Flik Hospitality Group
JEANNE M LANE
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