What You'll Do

Do you thrive in fast-paced, high-visibility environments where technology and service excellence come together? As a Conference Technology Specialist II, you'll be the front line of white-glove conference technology support within the Conference Center, supporting critical meetings, depositions, virtual trials, hearings, and large-scale events.

In this role, you'll lead by example, anticipate technical needs before issues arise, and translate complex audiovisual (AV) technology into seamless, user-friendly experiences. You'll also collaborate closely with conference teams and technology partners firmwide to ensure every room, system, and meeting runs flawlessly.

Monday-Friday In Office
• Deliver White-Glove Support: Respond promptly and professionally to technical requests, maintaining composure and service excellence in high-pressure situations.
• Ensure Meeting Readiness: Set up, operate, and monitor conference room technology to support meetings, events, and virtual proceedings from start to finish.
• Operate Advanced AV Systems: Support live event AV productions, troubleshooting complex issues in real time to ensure uninterrupted experiences.
• Partner with Meeting Hosts: Collaborate with attorneys, clients, and conference teams to understand objectives and align the right technical solutions, clearly explaining technology to non-technical users.
• Support Unified Communications: Configure, operate, and troubleshoot platforms such as Cisco Webex, GoToMeeting, Zoom Meetings/Webinars, and Microsoft Teams.
• Maintain Rooms & Systems: Perform enhanced testing and preventative maintenance to ensure all conference technology is fully functional before use.
• Improve Processes & Documentation: Maintain equipment inventories and update local and firmwide documentation, processes, and procedures.
• Collaborate Firmwide: Partner with Conference Technology teams across offices and respond to Service Desk tickets to resolve issues efficiently.

What You'll Bring
• Education or Equivalent Experience: Advanced AV technical training or equivalent hands-on experience supporting high-level events in a fast-paced environment.
• Relevant Experience: 5-7 years of professional audio-visual (AV) liftnce in a conference center or similar setting.
• Technical Credentials: AVIXA Certified Technology Specialist (CTS) certification.
• Customer Service Mindset: A strong commitment to delivering exceptional, anticipatory service and exceeding client expectations.
• Communication & Problem Solving: Clear verbal and written communication skills with the ability to troubleshoot quickly and exercise sound judgment.
• Technical Expertise: Strong knowledge of Cisco codecs and configurations, Crestron systems, Q-SYS audio, and the ability to read AV drawings for tier-one troubleshooting; general proficiency with Microsoft Outlook 365 and Microsoft Office applications.
• Presentation & Post-Production Skills: Working knowledge of Microsoft PowerPoint and Adobe Premiere for video editing and presentation support.
• Adaptability & Flexibility: Willingness to stay current with evolving AV technologies; ability to lift up to 30 pounds, move throughout the workplace, and adjust hours as needed, including occasional weekends.

If you're excited to deliver exceptional experiences, support mission-critical meetings, and make an impact through technology as a Conference Technology Specialist II, we'd love to hear from you!

Compensation

The base salary range below represents the low and high end of the salary range for this position in New York City. This range may differ based on your geographic location and cost of living considerations. At Kirkland & Ellis, we consider compensation more than just a base salary. We offer an exceptional range of flexible benefits including comprehensive healthcare, paid time off, and retirement. We also offer personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

Compensation Range:

New York City: $76,000 - $105,000

How to Apply

Thank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click "Apply Now."

Don't meet every job requirement? That's okay! If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others at Kirkland.