Concierge Sales Manager

Location: Houston, TX (Galleria)

Employment Type: Full-Time

Compensation: $100,000 + bonus

Serenity is looking for a Concierge Sales Manager to lead a premium, high-volume service location - overseeing the team, day-to-day operations, revenue performance, and the member experience from start to finish. This position is designed for someone who has a strong history of leading teams, driving sales results, and managing the moving parts of a busy service environment. You'll bring visibility to the floor, a coaching mindset to your team, and a commercial edge to every member interaction. Experience in hospitality, upscale retail, or service operations translates well here - no industry-specific background required.

What You'll Be Responsible For

- Lead daily operations at a high-volume service location, including staffing, scheduling, floor oversight, and service quality

- Own sales performance for the location and guide your team toward consistent achievement of revenue goals and targets

- Establish clear performance expectations and reinforce them through regular coaching, structured feedback, and direct accountability

- Deliver a member experience that is polished, efficient, and commercially minded - recognizing and acting on opportunities to grow relationships and revenue

- Monitor key performance indicators including sales volume, conversion rates, and service quality - then act on what the data shows

- Address performance gaps promptly and directly, with a clear path to resolution

What We're Looking For

- 10+ years leading teams in service-driven environments, with experience spanning both operations and sales

- A consistent record of achieving and surpassing sales goals, with specific outcomes you can speak to

- Comfort owning KPIs - tracking them, presenting them, and making decisions based on them

- A background in hospitality, premium retail, or elevated service settings is a plus - particularly if guest or member experience was central to how success was measured

- Experience navigating performance conversations and following through on the outcomes

- A proactive approach - you identify what needs fixing before you're asked, and you handle it

Compensation & Benefits

- $100,000+ annually plus bonus incentives

- 90% employer-paid medical, dental, and vision coverage

- 401(k) retirement plan

- 10 PTO days to start, 15 after year one + 10 paid holidays