OverviewWe are seeking a Computer Systems Support Administrator, who with minimal supervision, provides technical and operational support of computers, peripherals, endpoints and audio visual systems. Troubleshoots and resolves problems with limited scope. Provides technical and operational support in the implementation of IT programs and project initiatives. Adheres to IT best practices, corporate and security policy. Due to the nature of this position, and the requirement for extended coverage, this position may be required to work hours outside of a regular schedule.
Responsibilities1. Responds to Helpdesk Requests and Change Requests following standard operating practices and procedures (SOP). Troubleshoots and resolves operational deficiencies in operating systems and application software. Provides technical support and user assistance for multiplatform endpoint systems, telecommunications, mobile devices, networking and conference support.
2. Provides operational support performs a range of administrative tasks, including warranty and license maintenance, records management, configuration management, office administration, scripting SOP problem resolution guides, conference support schedules, IT inventory processing and audio visual systems or recordings.
3. Assists in the implementation of IT technology initiatives. Partners with the engineering staff to ensure the successful deployment and transition of operational support.
4. Maintains all systems to meet or exceed the business and security requirements in accordance with IDA and NSA directives and guidelines. Administers and maintains classified and unclassified systems and services, ensuring optimum performance and availability.
5. Administers and maintains classified and unclassified systems and services, ensuring optimum performance and availability.
6. Communicates all computer network, system and service problems and outages immediately to the IT Manager.
7. Performs other duties as assigned.
Qualifications- Bachelor of Science degree in Computer Science or related field with one year minimum experience supporting microcomputer software, hardware, associated peripherals, networks and computer user support OR high school diploma with three years minimum experience supporting microcomputer software, hardware, associated peripherals, networks and computer user support.
- Experience with Linux desired; additional experience with Microsoft operating systems a plus.
- Working knowledge of Ethernet, TCP/IP, network cabling and remote access methodologies.
- Must be self-motivated and able to work with general to no supervision.
- Ability to communicate effectively in both written and verbal form and with all levels of employees; possess good interpersonal skills.
- Must be willing to work hours outside of a regular schedule.
- Ability to obtain and maintain DOD 8570 IAT II certification.
- Successful completion of a criminal background check is required.
Why work at IDA?Competitive salary and benefits, including diverse health insurance options, generous 10% contribution to retirement, 6 weeks 100% paid parental leave and 20 days paid time off. Mission-oriented work at a non-profit that supports and protects our Nation's warfighters; as a non-profit, IDA employees are eligible for Public Service Loan Forgiveness (PSFL). Professional development including tuition reimbursement, internal and external trainings.
Compensation:We support transparency, equity, and fairness in our compensation program and provide a reasonable estimate of the salary range based on data-driven market analysis for each position. While it is not typical for an individual to be hired at or near the top of the range, a reasonable estimate of the salary range for this role is $68,000-$109,000. Individual salary within this range will be commensurate with the incumbent's experience, unique skills and qualifications, and other relevant factors.
U.S. Citizenship is required
Ability to obtain and maintain a security clearance is required
