Salary: $36.71 - $52.25 Hourly
Location : Los Angeles, CA
Job Type: Regular Employee
Job Number: 2400620-1
Cabinet: CHIEF PEOPLE OFFICE
Cost Center: 9230 - SYSTEMS ARCHITECTURE AND TECHNOLOGY INTEGRATION
Opening Date: 06/27/2025
Closing Date: 7/11/2025 5:00 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: TCU
Max Number of Applicants: 135

Metro's mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.
Description

Under direction, provides assistance in monitoring various technology systems and initiating corrective action as required.

Application cut-off: Please be aware that only the first 135 applicants will be guaranteed consideration for this position. Be sure to submit your application promptly, as the bulletin will close once 135 applications are received.

Recruitment Timeline: Exams are projected to be scheduled for the week of July 28, 2025, and interviews are projected to be scheduled for the week of August 18, 2025. These dates are subject to change. We encourage you to monitor your profile and emails for the latest updates.
Examples of Duties

• Monitors and maintains network management, environmental, and safety systems

• Utilizes network management tools to resolve technical problems, elevates problems when unable to solve them independently, and contacts management staff with priority issues

• Monitors the phones and provides technical assistance to Metro users of network, telecommunications, security, and other information technology systems

• Ensures that all divisions and users are connected to network

• Resets systems, virtual desktops/machines, and digital signage

• Provides support for all users, including security access and password resets

• Creates and assigns HEAT trouble tickets for all issues, which may include servers, personal computers, and switches

• Communicates with field technicians regarding open HEAT tickets

• Operates backup system and verifies that all backups are completed

• Receives and sends out daily backup tapes to the tape storage facility

• Audits tape listings to ensure accuracy

• Completes daily log sheets and communicates pending issues to the next shift

• Assists in establishing and maintaining the integrity and security of the data center systems, equipment, and facilities

• Provides downloads and/or refreshes system data

• Interfaces with external entities

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• None Required

Experience

• Three years of relevant computer operations experience involving the operation of an a UNIX/AIX and a Microsoft Windows network environment

Certifications/Licenses/Special Requirements

• None Required

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Operating commands for UNIX / AIX and Microsoft Windows system environments

• Applicable business software applications

• Basic help desk procedures

• Client server computing

• Transmission Control Protocol/Internet Protocol (TCP/IP) network architecture

• Tape backup library procedures

• Tape Management System (TMS)

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Utilizing network utilities to resolve network problems

• Monitoring network applications and management systems and taking appropriate action as required

• Following help desk methods, practices, and procedures

• Analyzing situations and identifying problems to assign them to the correct group for resolution

• Interacting professionally with various levels of Metro employees and outside representatives

• Communicating effectively orally and in writing

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Utilize the help desk call tracking system (HEAT customer service model)

• Notify responsible party for any network or system problems

• Provide technical assistance to Metro users

• Enforce data center processes and security procedures

• Document all activity in shift log

• Participate in professional teamwork

• Adapt to a changing environment

• Efficiently manage time, complete tasks in a timely manner, and communicate status

• Understand and follow oral and written instructions and procedures

• Express technical information in a clear and simple manner

• Read, write, speak, and understand English
  Special ConditionsThe physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation

• Close exposure to computer monitors and video screen

• Exposure to physical and verbal abuse by clients/customers and/or general public

Physical Effort Required

• Sitting at a desk or table

• Operate a telephone or other telecommunications device and communicate through the medium

• Type and use a keyboard and mouse to perform necessary computer-based functions

• Standing

• Walking (distance 5' to 100')

• Light lifting or carrying 25 lbs. or less

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with hiring practices.
Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.
Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
*Please refer to the applicable benefit type (Full-Time or Part-time)*

LACMTA BENEFITS FOR FULL-TIME (TCU) EMPLOYEES

• Medical, Dental, Vision plans
• Group Life Insurance
• Holidays
• Sick time
• Vacation time
• Pension plan
• Social Security coverage
• Transportation passes
• Credit union
• Tuition assistance
• Deferred Compensation 401 (k)
• Thrift plan
• Employee Assistance Program
• Flexible medical spending account
• Flexible dependent care account
• Jury duty
• Accidental Death & Dismemberment Insurance

LACMTA BENEFITS FOR PART-TIME (TCU) EMPLOYEES

• Medical, Dental, Vision plans (Part-time employees receive employee only medical, dental, and vision benefits)
• Social Security coverage
• Transportation passes
• Credit union
• Tuition assistance
• 457 Deferred Compensation Plan
• 401(k) Thrift Plan
• Employee Assistance Program

01

Please acknowledge that the following responses will be used to supplement and expand on the Work Experience section of your application. It is important to provide detailed answers and do not refer to or rely on a resume or other documentation as we will not review resumes to determine qualifications. The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as accurate as possible. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

• Yes, I agree and understand my resume will not be reviewed

02

Are you a current Metro TCU employee?

• Yes
• No

03

If you indicated being a current Metro TCU employee, please enter your employee badge number in the field below. If you selected "No" to the previous question, please enter "N/A."
04

Please select the number of years of relevant experience you have in computer operations experience involving the operation of an a UNIX/AIX and a Microsoft Windows network environment.

• No relevant experience
• less than 3 years
• 3 years or more, but less than 5 years
• 5 years or more, but less than 7 years
• 7 years or more

05

If you indicated having relevant experience in computer operations experience involving the operation of an a UNIX/AIX and a Microsoft Windows network environment, please describe where and how you gained this experience, including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N/A."
Required Question