Affirm

Compliance Lead, Servicing Advisory

Affirm$115K — $165K *
US-AnywhereRemote in United States
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, law, finance, or related field; advanced degree or certification in compliance is a plus.
  • Minimum of 4 years in compliance and issues management, focusing on servicing operations compliance related to FCRA and FDCPA.
  • In-depth knowledge of relevant regulations and industry best practices.
  • Ability to research and investigate unfamiliar topics to build subject matter expertise.
  • Strong communication skills for effective stakeholder engagement.
  • Analytical and problem-solving skills to address complex compliance issues.

Responsibilities

  • Stay updated on servicing and collections regulations to align company policies accordingly.
  • Advise Servicing, Collections, and Repayments teams on compliance for new initiatives.
  • Identify, assess, and manage organizational compliance issues.
  • Collaborate with teams to develop corrective action plans for compliance issues.
  • Develop and enhance compliance policies ensuring regulatory alignment.
  • Deliver training on FCRA, FDCPA, and other regulations to enhance organizational understanding.
  • Establish monitoring mechanisms to track compliance metrics and report to senior management.

Benefits

  • 100% subsidized medical coverage for employees and dependents.
  • Generous stipends for technology, food, lifestyle needs, and family forming expenses.
  • Competitive vacation and paid holiday schedules.
  • Employee stock purchase plan that allows shares of Affirm at a discount.
Full Job Description
We are seeking an experienced and detail-oriented Compliance Lead to join the Loss Mitigation and Furnishing Compliance team. As a Compliance Lead, you will be responsible for overseeing compliance with the Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), and managing issues related to regulatory compliance within the organization. Additionally, you will advise Affirm's Servicing, Collections, and Repayments teams on compliance requirements. The ideal candidate will possess extensive knowledge of FCRA, FDCPA, and other servicing regulations, exceptional analytical skills, and a proven track record in developing and implementing effective compliance programs.

What You'll Do

Regulatory Compliance Advisory:
  • Stay abreast of changes in servicing, collections, and repayments regulations and ensure organizational policies and procedures align with the latest requirements.
  • Provide guidance to Affirm's Servicing, Collections, and Repayments teams on compliance requirements related to product changes and new initiatives.

Issues Management:
  • Identify, assess, and manage compliance-related issues within the organization.
  • Collaborate with cross-functional teams to develop and implement corrective action plans in response to identified compliance issues.
  • Serve as a subject matter expert on compliance matters, providing guidance and training to employees at all levels.

Policy Development and Enhancement:
  • Develop and update compliance policies and procedures, ensuring alignment with regulatory requirements and best practices.
  • Work closely within the CLO Org to interpret and integrate new laws and regulations into existing compliance programs.

Training and Education:
  • Develop and deliver training programs on FCRA, FDCPA, and other relevant servicing, collections, and repayments regulations to ensure awareness and understanding across the organization.
  • Provide ongoing education and communication to employees regarding changes in compliance requirements.

Monitoring and Reporting:
  • Establish and maintain monitoring mechanisms to track compliance metrics and key performance indicators.
  • Prepare and present regular reports to senior management, highlighting compliance status, identified issues, and remediation efforts.

What We Look For
  • Bachelor's degree in business, law, finance, or a related field. Advanced degree or professional certification in compliance is a plus.
  • Minimum of 4 years of relevant experience in compliance and issues management, with a focus on servicing operations compliance, including FCRA and FDCPA.
  • In-depth knowledge of FCRA, FDCPA, and other servicing, collections, and repayments regulations, guidelines, and industry best practices.
  • Working knowledge of applicable laws, regulations, and regulatory trends that impact Affirm's business. Ability to research and investigate where knowledge is lacking, building subject matter expertise.
  • Strong ability to build and manage relationships with stakeholders, coupled with excellent communication skills to clearly convey complex and sensitive issues.
  • Excellent communication and interpersonal skills, with the ability to interact with individuals at all levels of the organization.
  • Inquisitive and proactive in proposing creative and effective solutions and ability to learn and adapt in a fast-paced environment.
  • Identifies situations, and where appropriate, can provide recommendations concerning methods, techniques and evaluation criteria for obtaining results. Bring well reasoned and informed recommendations forward on decisions to help drive business outcomes. Identifies solution/options/recommendations versus simply identifying a problem/decision point.
  • Strong analytical and problem-solving skills, with the ability to assess complex compliance issues and develop effective solutions.

Pay Grade - J
Equity Grade - 5

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA, WA, NY, NJ, CT) per year: $130,000 - $180,000
USA base pay range (all other U.S. states) per year: $115,000 - $165,000

Please note that visa sponsorship is not available for this position.

#LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
  • Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
  • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
  • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
  • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

About Affirm

Affirm is a publicly traded financial technology company headquartered in San Francisco, United States. Founded in 2012, the company operates as a financial lender of installment loans for consumers to use at the point of sale to finance a purchase. Affirm was founded in 2012 by Max Levchin, Nathan Gettings, Jeffrey Kaditz, and Alex Rampell as part of the initial portfolio of startup studio HVF. Levchin, who co-founded PayPal, became CEO of Affirm in 2014. In October 2017, the company launched a consumer app that allowed loans for purchases at any retailer. The company announced a partnership with Walmart in February 2019. Under the partnership, Affirm is available to customers in-store and on the Walmart website. Affirm has partnered with e-commerce platforms including Shopify, BigCommerce, and Zen-Cart. On November 18, 2020, Affirm filed with the Securities and Exchange Commission in preparation for an initial public offering. On December 12, 2020, it was reported that Affirm had postponed its IPO. On January 13, 2021, Affirm became listed on NASDAQ with symbol AFRM, raising about $1.2 billion in its IPO. By the next day, the price of shares had doubled, making Levchin's stake worth about $2.5 billion. In May 2021, Affirm acquired Returnly, a financial technology service company, for $300 million.
Learn more about Affirm
Size
1,300 employees
Market Cap
$2.5 billion
Industry
Net Income
-$97.6 million
Founded
2012
Revenue
$617.1 million
NASDAQ

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