The Fair and Responsible Banking (F&RB) function, part of the Enterprise Risk Organization's Compliance & Ethics department, is seeking a highly experienced, strategic, and forward-thinking Compliance Director.

This Director will assume overall responsibility for the development, delivery, and ongoing management of the new Consumer Center of Excellence, a compliance program responsible for the Enterprise standards and strategic oversight for:

• Multilingual governance to ensure compliance with the Equal Credit Opportunity Act (ECOA),  Regulation B, and UDAAP/UDAP laws with respect to the provision of the multilingual customer experience

• Servicemember laws and protections (SCRA, MLA)

• Credit bureau furnishing and FCRA disputes

• FCRA prescreen advertising

This role will lead the development, maturation, and maintenance of programs and governance structures that allow Capital One’s businesses to offer financial products and services while strictly adhering to regulatory expectations. 

Successful Directors in Fair and Responsible Banking Compliance are highly motivated professionals possessing deep subject matter expertise in compliance management systems and consumer protection laws, and who have a natural passion for managing risk coupled with strong project management, process, and analytical skills. The role requires strong organizational, leadership, and communication abilities and offers significant exposure to executives across various lines of business.

Key Responsibilities:

• Lead the development, maturation, and continuous enhancement of the Regulatory Consumer Center of Excellence compliance programs

• Provide robust oversight of these programs through strong governance, rigorous controls and monitoring, and clear risk escalation processes

• Report program results to senior management and stakeholders, as appropriate

• Develop, execute, and monitor work plans for the effective build out of the program and audit-ready program frameworks

• Cultivate a highly collaborative environment with other risk teams and partner groups to develop efficient engagement routines within an integrated and seamless risk experience for the business

• Effectively balance competing priorities and demonstrate the ability to adapt quickly to new information or circumstances to ensure team objectives are met

• Manage and develop a team of subject matter experts by fostering  positive team dynamics, a shared strategic vision, clear communication, and demonstrated emotional intelligence

• Provide thought leadership, training, and tools to inform the efficient and consistent execution of program requirements by first and second line teams across varied business areas

Competencies: 

Leadership & Vision

• Define and drive the strategic vision for the Regulatory Consumer Center of Excellence compliance programs

• Inspire, motivate, and provide clear direction to the team to successfully execute strategic priorities

• Lead teams effectively through change and champion innovation within the compliance space

• Demonstrate strong leadership by driving and motivating the team to flawlessly execute process improvement projects

Risk Management & Regulatory Acumen

• Foster a robust culture of compliance risk management and balanced risk-taking

• Demonstrate knowledge of regulator expectations for consumer protection laws and effective compliance management systems

• Ensure the implementation of effective monitoring and other oversight mechanisms to proactively identify process breakdowns

• Provide expert guidance to the business, advising on comprehensive corrective action plans when issues arise

• Maintain a proactive, "forward-leaning" posture, staying current on regulatory and business changes to assess impacts on Capital One’s lines of business

Operational Excellence & Technical Aptitude

• Leverage technology, data analytics, and automation to build and maintain highly efficient and well-managed compliance programs

Skills & Attributes

• Communication & Influence: Possess exceptional executive communication, presentation, collaboration, and influencing skills across all levels and divisions

• Analytical Mindset: Exhibit strong analytical and problem-solving skills, attention to detail, and the ability to operate effectively in a dynamic, agile environment

• Business Judgment: Demonstrate proven capability to influence peers and leadership, building consensus through sound logic, rigorous analysis, and intellectual integrity

• Adaptability: Show independent and adaptive problem-solving skills, with the capacity to quickly adapt to a changing environment

Basic Qualifications

• Bachelor’s degree or military experience

• At least 5 years experience in building or leading programs within a consumer financial services institution or leading a regulatory compliance, legal, or audit function

• At least 5 years of people management experience

Preferred Qualifications

• Juris Doctor or other Master’s Degree

• 8+ years of people management experience

• 8+ years of program management experience leading cross functional programs in compliance and risk

• Expertise in consumer protection laws (e.g., FCRA, SCRA)

• Certified Regulatory Compliance Manager (CRCM) or Certified Enterprise Risk Professional (CERP)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.