Syntricate Technologies

Compliance Complaints Analyst

Syntricate Technologies • $70K — $95K *
Raleigh, NC 27610In-Person
Finance & Insurance
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree and 4 years of experience in Compliance, Legal, Audit, Banking OR High School Diploma or GED and 8 years of experience in Compliance, Legal, Audit, Banking
  • Experience leading data aggregation and analysis from diverse sources
  • Experience with complaints in regulated financial institutions, preferably large ones
  • Expertise in identifying gaps in business processes and conducting root cause analyses
  • Knowledge of current banking laws, regulations, and compliance requirements

Responsibilities

  • Create and update business documentation, including requirements and process flows
  • Develop and consolidate complaint reporting to ensure business line alignment
  • Lead cross-functional initiatives, ensuring high-quality and timely outcomes
  • Maintain strong knowledge of compliance-related laws and serve as a resource to stakeholders
  • Conduct root cause analysis to identify risks and implement corrective actions

Benefits

  • Supportive work environment focused on continuous improvement
  • Opportunity to lead cross-functional projects
  • Direct involvement in enhancing customer experience through complaint management
  • Access to data analysis and visualization tools
  • Ability to communicate with and influence senior management
Full Job Description
Onsite Role

Position will support the Bank's Complaint Management Department in ensuring the complaints program has connectivity across the company by supporting organizational projects designed to continue improving complaint data quality & reporting.
  • Data Analysis - Experience leading efforts to aggregate and analyze data from across a variety of disparate sources Required
  • Complaints Oversight - Experience working with complaints in a regulated financial services company (preferably in a Large Financial Institution) Highly desired
  • Risk Identification - Experience in identifying gaps in a business process and perform a root cause analysis to determine a solution Highly desired
  • Project Management - Experience leading cross-functional efforts to deliver high quality and accurate implementations Desired
  • Regulatory Compliance - Experience in working to implement and ensure compliance with banking laws, regulations and policies Required


Overview :

This position is responsible in supporting the Bank's Complaint Management Department in performing its oversight functions of the Complaint Management Program of the Bank. The role will be primarily focused on ensuring that enterprise complaints program has connectivity across the company's diverse business units in compiling and analyzing complaint related data. Additionally, the role will support and lead organizational projects designed to continue improving the bank's ability to continuously monitor for potential risks and opportunities to improve the customer experience.

Responsibilities:
  • Process Design/Documentation - Able to create and update business documentation including business requirements, process flows, user guides, procedures, and/or other supporting documentation.
  • Reporting - Assist with efforts to develop and consolidate enterprise complaint reporting functionality to ensure alignment across multiple business lines. Supports the creation of reporting and data visualizations that provide actionable insights across internal and external stakeholders.
  • Project Management - Capable of leading and documenting cross-functional initiatives with a wide range of stakeholders while ensuring that those efforts deliver high quality and timely results.
  • Regulatory Compliance - Maintains a strong knowledge of current or changing laws, regulations, requirements, policies, and procedures that affect assigned area of the Bank. Serves as a resource to management and associates on compliance-related matters.
  • Risk Identification - Able to quickly conduct root cause analysis to analyze business processes and systems to identify areas of risk, develop corrective actions, and lead the implementation to ensure the bank remains compliant with all applicable requirements.

Minimum Qualifications:
  • Bachelor's Degree and 4 years of experience in Compliance, Legal, Audit, Banking OR High School Diploma or GED and 8 years of experience in Compliance, Legal, Audit, Banking

Preferred Qualifications:
  • Experience with data aggregation and visualization tools such as Cognos, Tableau, etc....
  • Prior experience with developing and implementing data management structures, documentation and technology integrations
  • Able to work independently in a rapidly changing and fast-paced atmosphere
  • Comfortable in communicating with senior executives and providing credible challenge as needed

Overview:

This position is responsible in supporting the Bank's Complaint Management Department in performing its oversight functions of the Complaint Management Program of the Bank. The role will be primarily focused on ensuring that enterprise complaints program has connectivity across the company's diverse business units in compiling and analyzing complaint related data. Additionally, the role will support and lead organizational projects designed to continue improving the bank's ability to continuously monitor for potential risks and opportunities to improve the customer experience.

Responsibilities:
  • Process Design/Documentation - Able to create and update business documentation including business requirements, process flows, user guides, procedures, and/or other supporting documentation.
  • Reporting - Assist with efforts to develop and consolidate enterprise complaint reporting functionality to ensure alignment across multiple business lines. Supports the creation of reporting and data visualizations that provide actionable insights across internal and external stakeholders.
  • Project Management - Capable of leading and documenting cross-functional initiatives with a wide range of stakeholders while ensuring that those efforts deliver high quality and timely results.
  • Regulatory Compliance - Maintains a strong knowledge of current or changing laws, regulations, requirements, policies, and procedures that affect assigned area of the Bank. Serves as a resource to management and associates on compliance-related matters.
  • Risk Identification - Able to quickly conduct root cause analysis to analyze business processes and systems to identify areas of risk, develop corrective actions, and lead the implementation to ensure the bank remains compliant with all applicable requirements.


Minimum Qualifications:

  • Bachelor's Degree and 4 years of experience in Compliance, Legal, Audit, Banking OR High School Diploma or GED and 8 years of experience in Compliance, Legal, Audit, Banking


Preferred Qualifications:

  • Experience with data aggregation and visualization tools such as Cognos, Tableau, etc....
  • Prior experience with developing and implementing data management structures, documentation and technology integrations
  • Able to work independently in a rapidly changing and fast-paced atmosphere
  • Comfortable in communicating with senior executives and providing credible challenge as needed

About Syntricate Technologies

Syntricate Technologies Careers

Joining Syntricate Technologies presents an unparalleled opportunity to advance a career in technology with a company at the forefront of digital innovation. Syntricate Technologies is renowned for its commitment to leadership, diversity, and leveraging technology to solve complex problems. This is where professionals come to not just seek job opportunities but to forge lasting careers in an environment that values growth and leadership.

Explore Career Opportunities

Syntricate Technologies is actively hiring and offers a variety of positions that cater to different skills and career aspirations. From entry-level roles to leadership positions, the potential for professional advancement is nearly limitless. Syntricate Technologies is not just a company; it's a place where talented individuals can thrive.

Innovation and Professional Growth

At Syntricate Technologies, innovation isn't just another buzzword—it's the cornerstone of the company culture. Employees are encouraged to push the boundaries of what is possible, bringing groundbreaking solutions to the table. With a team of dedicated professionals, Syntricate Technologies fosters a culture of continuous improvement and professional growth.

Diversity and Inclusion

Syntricate Technologies believes that diversity fuels innovation. With a commitment to creating a diverse and inclusive workplace, the company actively seeks to hire individuals from various backgrounds and experiences. Diversity training is integral, ensuring that all team members feel valued and understood.

Internship Programs and Employment Benefits

For those starting their careers, Syntricate Technologies offers robust internship programs that provide real-world experience and networking opportunities. Interns at Syntricate Technologies gain invaluable industry insights and professional skills that are crucial for future employment. Full-time employees enjoy a comprehensive benefits package that supports both their professional and personal lives. Benefits at Syntricate Technologies are designed to ensure employees are healthy, happy, and secure.

Applying for a Position

To apply for a position at Syntricate Technologies, candidates should prepare a resume that highlights relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a candidate's fit within the company culture. Syntricate Technologies values curiosity, creativity, and a passion for technology.

Stay Connected with Syntricate Technologies Careers

Interested candidates are encouraged to explore the various job opportunities on the Syntricate Technologies careers page. Stay updated with the latest company news, employment trends, and career tips by subscribing to the Syntricate Technologies careers newsletter.

Join Syntricate Technologies

Discover the career possibilities that await at Syntricate Technologies. Search open positions that match your skills and interests. Syntricate Technologies is looking for passionate, driven, and innovative team players ready to contribute to a leading technology company.

SEARCH SYNTRICATE TECHNOLOGIES JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Syntricate Technologies.

READ CAREERS BLOG

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Syntricate Technologies.
Learn more about Syntricate Technologies
Size
51 employees
Industry
Information Technology
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Syntricate Technologies

More Finance & Insurance Jobs

Find similar Compliance Complaints Analyst jobs:

NationwideRaleigh, NC