The Complex Operations Manager is responsible for all operational, administrative and client support functions within a Complex (group of branch offices). The Complex Operations Manager performs client and staff supervision as delegated by the Complex Director. This individual will function as an integral part of the leadership team and work closely with the Supervision and Operations departments.
Responsibilities: - Overall supervisory responsibility for all branch operations functions in the Complex including but not limited to cashiering, disbursement of checks and securities, processing incoming and outgoing correspondence, account transfers, margin, distribution of wire traffic, home office reports, maintenance of order tickets, client correspondence, and other documents consistent with firm retention requirements.
- Supervising and training all Complex support staff (Private Client Associates and Operations Assistants) to ensure that Financial Advisors (FAs) and clients receive superior service consistent with Janney policy and SRO rules. Specific supervisory tasks include but are not limited to:
- Sourcing, interviewing, selecting, hiring, registering and training of new support staff members including Private Client Associates and Operations Assistants.
- Conducting regular staff meetings as a forum for training on new policies and procedures and to facilitate open dialogue among Private Client Associates and/or other members of the support staff.
- Providing feedback to support staff members on their performance both on a routine basis and through annual performance reviews; addressing performance issues in conjunction with Complex Manager and Human Resources.
- Assist others by acting as a resource in the areas of training, coaching, and mentoring.
- Actively seek out and maintain an advanced knowledge base on all products and services, technology, forms and systems.
- May be involved with on-boarding new FAs to the branch.
What You Have:- Professional Licenses: Series 7, 9 and 10, 63 and 65 (or 66)
- Excellent client service skills
- Proficient in Word, Excel, PowerPoint and Outlook
- Works effectively in a fast paced, deadline-oriented environment.
- Strong attention to detail
- Works effectively as part of a team
Benefits: Janney believes that its employees are the key to what makes a great company. Although work makes up a large portion of an employee's life, we believe that a balance between work and non-work activities is essential to maintain quality performance and a positive work atmosphere. We offer a competitive package including Paid Parental Leave, generous Paid Time Off, eligibility for a $2,000 referral bonus, Employee Ownership, and Professional Development Assistance Plan designed to help you make the most of your life at work and at home-today and in the future.
Explore further.The compensation package for this position consists of a base salary, (with eligibility for an annual bonus/commission if applicable) as well as eligibility to participate in all company benefits offered by Janney to full-time employees including health, dental, medical coverage, disability income protection, life insurance, PTO/vacation, holidays, and 401(k). The salary range for this position will be
$90,000 to $120,000.Total compensation packages at Janney are based on experience, skills, credentials, and geographical location, of each specific candidate.
