Complex Director- Auto and General Liability

Join us as a Complex Director- Auto and General Liability to take on key responsibilities within a world-class claims function.

How you will create an impact

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Director - Auto Liability / General Liability Field Claims to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. The Complex Claims Director is responsible for the investigation, evaluation, and resolution of high-exposure liability claims within primary limits. This role manages complex auto and general liability matters, including severe injury, catastrophic loss, and litigated claims, and plays a critical role in driving claim strategy, mitigating risk, and delivering fair and timely outcomes.

Key Responsibilities

• Claim Handling & Strategy
  • Independently manage a portfolio of complex auto and general liability claims.
  • Develop and execute claim strategies, including liability assessment, damages evaluation, and resolution plans.
  • Proactively identify and address coverage issues, risk transfer opportunities, and subrogation potential.
• Litigation Management
  • Direct and manage litigated files, partnering with defense counsel to establish case strategy, budgets, and litigation plans.
  • Attend mediations, settlement conferences, and trials as needed.
  • Evaluate venue, jury trends, and potential exposure to guide settlement decisions.
• Evaluation & Reserving
  • Establish and maintain accurate reserves reflecting current exposure and claim developments.
  • Conduct timely and thorough claim evaluations, including medical analysis, liability determinations, and damages assessment.
• Negotiation & Resolution
  • Lead settlement negotiations on high-value claims, including mediations and direct negotiations with plaintiff counsel.
  • Exercise strong judgment in balancing risk, cost, and customer outcomes.
• Stakeholder Collaboration
  • Partner with underwriting, risk management, and insureds to provide insight on claim trends and loss drivers.
  • Communicate effectively with internal leadership regarding significant exposures and claim developments.
• Compliance & Best Practices
  • Ensure adherence to company claims handling guidelines, regulatory requirements, and industry best practices.
  • Maintain thorough and accurate claim documentation.
• Mentorship & Leadership
  • Provide guidance and informal mentorship to less experienced adjusters handling complex matters.
  • Serve as a subject matter expert on large loss and complex liability claims.

What we are looking for:

• Bachelor’s degree or equivalent experience required.
• 7+ years of experience handling complex or high-exposure auto and general liability claims.
• Demonstrated experience managing claims valued at $150,000+ within primary limits.
• Strong knowledge of liability law, litigation processes, and claim evaluation techniques.
• Proven negotiation and settlement skills in high-exposure environments.
• Experience working with defense counsel and managing litigation strategy.
• Ability to analyze medical records, expert reports, and financial damages.
• Strong communication, analytical, and decision-making skills.
• Property and casualty licenses are required and must be obtained within 6 months of hire.

Key Competencies

• Strategic thinking and sound judgment
• Advanced negotiation skills
• Litigation management expertise
• Financial and risk analysis
• Effective communication and influence
• Organizational and time management skills
• Estimated Travel Percentage (%): Up to 25%
• Relocation Provided: No

​Ready to take your career to the next level? We would love to hear from you.

For positions based in Jersey City, NJ the base salary range is $96,000-$129,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. We’re proud to offer a range of competitive benefits, a summary of which can be viewed here: . 

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.  This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.  

#LI-NT1 #claimstraining #claims

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Functional Area:

CL - Claims

AIG Claims, Inc.