Position Title: Complex Assistant General ManagerSalary: $100,000 - $110,000Other Forms of Compensation: Annual Performance Bonus Opportunity (Up to 10% of Base Salary)
Job SummaryRestaurant Associates is seeking a collaborative and hospitality-driven
Complex Assistant General Manager to support dining operations at the
American Museum of Natural History. This highly visible role helps oversee a diverse portfolio of dining venues throughout the museum, including
The Restaurant at Gilder, a full-service restaurant overlooking the Kenneth C. Griffin Exploration Atrium, as well as multiple cafés and a high-volume food court serving museum guests daily. This role plays a key role in delivering exceptional food, service, and guest experiences across a dynamic, multi-unit environment.
Working closely with the Complex General Manager, culinary leadership, and front-line teams, the AGM supports day-to-day operations across guest experience, financial performance, team development, food quality, and operational excellence. This position is ideal for a hospitality professional who thrives in a fast-paced setting, enjoys leading diverse teams, and is passionate about creating memorable guest experiences while supporting a culture of collaboration and continuous improvement.
Key Responsibilities- Support daily operations across multiple dining venues, ensuring consistent execution of service, hospitality, and food quality standards.
- Partner with culinary and operational leaders to deliver exceptional guest experiences and maintain high levels of customer satisfaction.
- Assist with staffing, training, coaching, and development of hourly and supervisory team members.
- Monitor labor, purchasing, and operating expenses while supporting financial goals and budget expectations.
- Help drive revenue growth through operational efficiencies, merchandising, and service excellence initiatives.
- Collaborate with the Chef and management team on menu execution, promotions, and new culinary programs.
- Maintain strong client, guest, and stakeholder relationships throughout the museum.
- Ensure compliance with company, health, safety, and sanitation standards.
- Support catering and special events operations as needed.
- Foster an inclusive, positive workplace culture focused on engagement, accountability, and professional growth.
What We're Looking For- Experience leading foodservice or hospitality operations in a high-volume, multi-unit environment.
- Background supporting restaurant, café, food court, or catering operations.
- Knowledge of financial management, including budgeting, labor management, and cost controls.
- Demonstrated ability to build relationships with guests, clients, and team members.
- Strong organizational, communication, and problem-solving skills.
- Passion for hospitality, service excellence, and team development.
- Bachelor's degree in Hospitality Management, Culinary Arts, Business, or a related field, or an equivalent combination of education and relevant experience.
- Experience with large-scale visitor attractions, cultural institutions, museums, or premium dining environments is a plus.
- Desire to learn, grow, and contribute within a best-in-class foodservice organization.
Apply to Restaurant Associates today!Restaurant Associates is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Restaurant Associates are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Applications are accepted on an ongoing basis.
Restaurant Associates maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf
Req ID: 1562462
Restaurant Associates
Michael Abbey
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