Loews Hotels

Complex Assistant Director of IT

Loews Hotels • $75K — $95K *
Miami Beach, FL 33139In-Person
Hospitality & Recreation
Less than 5 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • 3+ years experience in a large hotel or business setting.
  • Proficient in management and operations of retail and food & beverage POS systems.
  • Solid knowledge of network architecture and PC hardware.
  • Effective organizational and communication skills required.
  • Extensive knowledge of various operating systems including Windows and PBX.
  • Experience with hotel management software and database systems like PMS, Delphi.

Responsibilities

  • Maintain and configure the hotel’s PC network and related equipment.
  • Provide technical support and troubleshoot user software errors.
  • Conduct quarterly PC hardware inventories and user audits.
  • Lead training classes for hotel staff on computer use and software applications.
  • Update and manage the hotel's intranet website.

Benefits

  • Access to a beachfront property redesigned after a significant renovation.
  • Engagement with cutting-edge hotel technology and systems.
  • Opportunities for professional development through training classes.
  • Collaboration in a dynamic, team-oriented environment.
  • Possibility of attending hotel meetings and training sessions.
Full Job Description
A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

The Systems Analysts is responsible for maintaining the entire hotel network. Responsible for auditing all user and applications.

Essential Functions and Responsibilities
  • Maintain the PC network - Install software and hardware on the various PCs in the hotel. Add/remove users' information on all systems hotel wide. Create and issue procedures for network PC use. Configure and install new equipment (i.e. PCs, modems, printers etc.) Install and administer Network Operating Systems. Upgrade or install various software packages used by hotel team members. Provide technical support to our users and guests. Troubleshoot research and resolve PC based software errors. Terminate network cabling. Perform preventative maintenance on PCs and printers. 20%
  • Provide support and manage local network, including network switches/routers, Active Directory accounts, and all network equipment. 35%
  • PC Inventory/User Audit - LAN Administrator is responsible for maintaining a current PC hardware inventory hotel wide. She/he also performs quarterly audits to ensure that the user's PCs have only the software authorized by the IT department. Must perform quarterly user account audits and report to home office.2%
  • Training Classes - LAN Administrator should teach basic and intermediate computer classes to employees of the hotel.1%
  • Intranet Web Site - Responsible for updating intranet web site 5%


Supporting Functions and Responsibilities
  • Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance. 7%
  • Attends all appropriate hotel meetings and training sessions. 5%
  • Promotes and applies teamwork skill at all times. 2%
  • Is polite, friendly, and helpful to all guests, management and fellow employees. 2%
  • Maintains cleanliness and excellent condition of equipment and work area.1%
  • Executes emergency procedures in accordance with hotel standards. 4%
  • Complies with required safety regulations and procedures. 2%
  • Complies with hotel standard, policies and rules. 1%
  • Recycles whenever possible. 1%
  • Remains current with hotel information and changes. 1%
  • Complies with hotel uniform and grooming standards. 2%
  • Ability to make decisions on imperfect information 3%
  • Agility in multi-tasking 2%
  • Bias toward action 2%
  • Decisiveness 1%
  • Other duties as assigned 1%


Qualifications
  • Management and operation of: Retail POS and F&B POS (Micros)
  • Knowledge of network architecture, system design, PC hardware knowledge.
  • Effective organization and communication skills
  • Detailed knowledge of software and hardware operating systems to include: Windows OS, PBX systems and other OS'
  • Management and operation of: PMS, F&B POS, PBX voice mail/Call Accounting, Human Resource information, Payroll, Accounting, Purchasing and Inventory control, Sales/Catering(Delphi), MS Office administration, Network Operating Systems, and the HotSOS system
  • Knowledge of network architecture and system design
  • Perform software/hardware audit on a consistence basis
  • Update hotel intranet site and all associated forms
  • Must be knowledgeable in network cabling and terminations
  • Troubleshoot, research, and resolve PC based hardware and software errors
  • Knowledge of email systems. I.e. Lotus Notes/Outlook
  • Knowledge of smart devices


Education:
  • College degree


Experience:
  • 3 years previous experience in a large hotel or business.


Licenses or Certificates:
  • Certification or equivalent experience as one or more of the following: Certified Network Engineer, Microsoft A+

About Loews Hotels

Loews Hotels is a luxury hotel chain with properties in the United States and Canada. The company was founded in 1946 and is headquartered in New York City. Loews Hotels is committed to providing exceptional service and amenities to its guests, with a focus on creating memorable experiences. The company's properties range from large convention hotels to boutique properties, and offer a variety of amenities, including restaurants, spas, and fitness centers. Loews Hotels is a subsidiary of Loews Corporation, a diversified company with interests in insurance, energy, and other industries.
Learn more about Loews Hotels
Size
10,000 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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