AvalonBay

Community Manager

AvalonBay$86K — $124K *
Real Estate & Construction
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • High School diploma or GED required; Bachelor's degree preferred.
  • 5+ years of multi-family or related property management experience, including retail/hospitality.
  • 2+ years of management experience overseeing a team.
  • Strong background in community operations, financial performance, and customer service.
  • Proven ability to resolve resident issues effectively and maintain high customer satisfaction.
  • Experience utilizing data to optimize service standards and revenue generation.
  • Skilled in managing contracts with third-party service providers.

Responsibilities

  • Lead overall management of the apartment community, ensuring quality standards.
  • Foster and maintain positive resident relationships through effective communication.
  • Enforce community policies and lease agreements fairly and consistently.
  • Plan and execute resident events to enhance community engagement.
  • Oversee property budget, managing revenue, expenses, and capital improvements.
  • Collaborate with maintenance teams to ensure timely resolution of resident concerns.
  • Utilize leadership skills to create an exceptional living environment.

Benefits

  • Comprehensive health, dental, and vision coverage.
  • 401(k) plan with company match and tuition reimbursement available.
  • Employee stock purchase plan for long-term investment.
  • Recognition programs that celebrate employee contributions and achievements.
  • 20% discount on AvalonBay apartment homes.
  • Commitment to a culture of integrity, caring, and continuous improvement.
Full Job Description
Community Manager
Position Type:
Full time
State:
California
City:
San Francisco
Zip Code
94107
Total Base Pay Range
$86,500.00 - $124,000.00

The Role

Are you ready to take the helm of an extraordinary leasing team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here.

AvalonBay Communities is searching for a Community Manager, a true industry leader who will spearhead our office operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort - the future of apartment management starts here!

The Community Manager is responsible for the overall management of an apartment community or group of communities. You will be tasked with overseeing all aspects of the office operations, from leasing and resident relations to partnering with our maintenance teams, as well as ensuring financial performance goals are met. The Community Manager utilizes their leadership skills to create a better place to live and a top place to work.
• Foster positive relationships with residents, addressing their concerns and resolving issues promptly.
• Enforce lease agreements and community policies consistently and fairly.
• Organize and manage resident events and initiatives to promote a sense of community.
• Prepare and manage the property's budget, including revenue, expenses, and capital improvements.

You Have:
• High School diploma or equivalent (GED) required
• Bachelor's degree preferred
• 5+ years of multi-family or related property management experience required, equivalent experience in retail and/or hospitality property management
• 2+ years of people management experience
• Experience managing community operations, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing
• Previous experience utilizing data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management as demonstrated by work products.
• Successfully resolves resident issues as demonstrated by past work experience.
• Experience supporting and developing subordinates and providing feedback and coaching to subordinates that result in improved performance
• Ability to exercise professional judgment with composure. Manages contracts with third party service providers as demonstrated by previous work experience.

How AvalonBay Supports You

We know that our teams are the beating heart of our success and we're committed to showing our appreciation.

We offer:

Comprehensive benefits - health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information.

Growth based on achievement and promotion from within.

Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization - including destination awards, 'AvalonBay's Very Best' recognition program and others!).

A 20% discount on our incredible apartment homes.

A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Additional Info

Applications will be accepted on an ongoing basis.

AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)

About AvalonBay

AvalonBay Communities, Inc. is a publicly traded real estate investment trust focused on developing, redeveloping, acquiring and managing high-quality apartment communities in high barrier-to-entry markets of the United States. These markets are located in the Northeast, Mid-Atlantic, Pacific Northwest and Northern and Southern California regions of the country. AvalonBay was founded in 1978 and is headquartered in Arlington, Virginia.
Learn more about AvalonBay
Size
2,927 employees
Market Cap
$22.6 billion
Industry
Net Income
$827.6 million
Founded
1978
5 Year Trend
+2.3%
Revenue
$2.3 billion
NASDAQ

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