Overview
This position is responsible for the overall balanced performance of multiple assigned branches (minimum of 3 locations) with emphasis on lending, deposit acquisition and non-interest income generation for consumer and small business segments. Expected to proactively initiate, develop, and manage long-term, profitable relationships with consumer and small business clients. Deliver quality service in person or by phone such that client needs are met on a consistent, positive basis. Provide general supervision with focus on coaching sales efforts and managing operational risk management of the market or assigned offices.
Responsibilities
- Responsible for instilling the Company Mission, Vision, and Values within the assigned offices.
- Responsible for coordinating efforts to ensure Company client service expectations are delivered.
- Responsible for sales management and revenue generation within the assigned offices.
- Provide quality leadership, encouragement, and guidance to all assigned personnel, while ensuring that clients receive superior client service quality.
- Make proactive daily contact with clients and prospects to identify additional client financial needs, initiate client relationships, and attract and retain new client households.
- Initiate, direct, and participate in outside retail and small business client development and in-house marketing programs.
- Responsible for consumer and small business loan performance within the assigned offices pertaining to growth, profitability, and quality.
- Responsible for the balanced growth, servicing, and profitability of the Company's deposit products.
- Responsible for providing leadership and coaching to all members of the branch sales teams to ensure maximum performance and attainment of personal goals and improvement plans.
- Work closely with the Branch Manager and/or Branch Operations Officer in assigned branches for optimal staffing of the branch teams to include hiring, goal setting, performance reviews and ratings, salary reviews, promotional transfers, terminations, training, etc.
- Responsible for ensuring internal controls are maintained with a proper emphasis on operational risks.
- Proactively market non-credit services (e.g. Insurance, Wealth Management).
- Proactively lead, manage and actively participate in consultations with the Teller Supervisor/Assistant Branch Manager/Branch Operations Officer, in personnel related duties to team members.
- Responsible for driving scorecard performance in home office.
- All other duties as assigned.
Qualifications
- A High School Diploma or GED.
- Higher education preferred.
- Minimum of seven (7) years' experience in retail operations and sales management.
- Minimum of three (3) years' experience in directly related role (such as branch management).
- Two (2) years of leadership experience
- Preferred experience in specialized banking functions (e.g. sales, audit, training, etc.).
- Previous management experience required.
- Experience with change management.
- Strong interpersonal relations and communication skills (verbal & written).
- Strong interpersonal, sales and relationship management skills.
- Strong written, verbal and communication skills.
- Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions.
- Ability to work independently and in team environment
- Demonstrate ability to provide leadership and to handle multiple priorities under time constraints.
- Ability to appropriately plan and organize; administer and prioritize; monitor and evaluate the workflow of projects and activities.
- Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
- Ability to travel, occasionally overnight.
- Position will require active Nationwide Mortgage Licensing System and Registry (NMLS) registration, or the ability to secure registration upon hire, and is contingent upon successful completion of a credit report review as part of the process.
Benefits
- Medical
- Dental
- Vision
- 401(k) Match
- Profit Sharing
- Paid Time Off
- 11 Holidays
- Tuition Reimbursement
- Free Parking throughout Tompkins Community Bank
- Employee Referrals
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Pay Range
USD $0.00 - USD $0.00 /Hr.
