Communications Supervisor

Assist Ambulance

$90K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years in a supervisory role in communications or similar field
  • Experience in scheduling, team building, and employee engagement
  • Proficiency in training and remediation in both group and individual formats
  • Comfort with digital data systems for HR management and training
  • Strong report writing, documentation, and email communication skills
  • Excellent time management and organizational skills
  • Background in emergency medical services or similar logistics and administration preferred

Responsibilities

  • Oversee scheduling and team engagement initiatives
  • Train staff and conduct remediation sessions
  • Utilize digital HR systems for management and training
  • Write reports and complete documentation using digital tools
  • Communicate effectively with cross-departmental teams and vendors
  • Adapt to changing duties and responsibilities as needed

Benefits

  • Work with a reputable EMS agency with 30 years of service
  • Diverse working environment focused on community support
  • Opportunity for both in-office and remote work flexibility
Full Job Description
Assist Ambulance is seeking an experienced Communications Supervisor to join our team full-time! Assist is a New York City EMS agency offering a full range of BLS and ALS emergency medical and transportation services throughout the five boroughs. Assist has a proud 30-year history of providing emergency medical services to the diverse and vibrant communities of NYC. Assist Ambulance offers Advanced Life Support and Basic Life Support via emergency and non-emergency ambulance transports for various hospitals, nursing homes, assisted living facilities, doctor's offices, and community-based organizations.

Job Duties & Requirements:
  • Must have experience with overseeing scheduling, team building and engagement
  • Must have experience both training and conducting remediation in both team and 1-on-1 settings
  • Must have comfortability using digital data systems for HR management and training
  • Must have comfortability writing reports, completing documentation via digital management systems and corresponding via email
  • Must have strong time management, professional and organizational skills to communicate cross-departmentally, and with vendors and road crews as needed
  • Duties are subject to change and are not limited to the ones mentioned on this list


Experience, Licenses & Certifications:
  • Background in emergency medical services dispatching, logistics, and/or admin highly preferred
  • Ideal candidate has experience with automatic vehicle tracking, such as Lytx, Samsara or Motiv
  • Must have a EMT certification or above from NYS DOH
  • Must have a valid driver's license from New York, D-class or above, with an acceptable driving abstract/record

Schedule, Location & Compensation:
  • Must be available both at Brooklyn office, 4420 Farragut Road Brooklyn NY 11203, and remotely as needed
  • $90,000/year salary


Questions? Please feel free to reach out at 646-243-6348.

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