Diligent Corporation

Communications Strategy and Operations Specialist

Diligent Corporation$115K — $145K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of go-to-market experience in a B2B/SaaS environment.
  • Proven communications expertise, especially in media relations and corporate communications.
  • Exceptional adaptability in communication style to fit executive tone.
  • Strong organizational skills with the ability to juggle multiple projects and stakeholders.
  • Experience collaborating with HR or People teams on internal communications is beneficial.
  • BA in communications, marketing, or a related field is preferred.
  • Proficient in AI tools and technologies, demonstrating a proactive mindset.

Responsibilities

  • Identify and develop executive thought leadership opportunities across various platforms.
  • Draft and curate content for executives, focusing on social media, speaking engagements, and bylines.
  • Coordinate media relations efforts including drafting statements, briefing documents, and interview logistics.
  • Create internal communications that translate marketing strategies into accessible content for all employees.
  • Manage and track key marketing initiatives, ensuring alignment and prioritization across teams.
  • Support the preparation of materials for leadership forums and marketing planning sessions.
  • Act as a liaison within the marketing team to surface priorities and escalate issues effectively.

Benefits

  • Hybrid work model promoting in-person collaboration for at least 50% of the time.
  • Opportunities for quarterly travel to engage with team and stakeholders.
  • Exposure to high-visibility roles with leadership and media relations.
  • Access to work on the cutting edge of an AI-powered platform, enhancing professional development.
  • Engagement in a dynamic corporate culture that fosters teamwork and innovation.
Full Job Description
We're looking for a Communications Specialist with a uniquely hybrid role combining media relations support, executive thought leadership program development, project management, and communications operations for the marketing team. This role supports how executives communicate externally - whether through press, speaking or social media - and internally, with CMO internal communications and content development.

With a unique set of responsibilities supporting executive comms, internal communications for the CMO and planning for the marketing team, this role is key in how the marketing organization stays aligned, prioritized and running efficiently day to day. Straddling both the comms team and the office of the CMO, you will seek opportunities that carry the Diligent executives' voices while also helping run the operating rhythm of the marketing team itself.

You would be joining Diligent at an exciting moment in the company's history, as they unleash their new AI-powered GRC platform to help General Counsels, Chief Compliance Officers, Audit and Risk Leaders. This is the result of nearly three years of intense development of agentic workflows inside the Diligent platform, as well as MCP/plug-in access to Diligent offerings - providing a robust, differentiated experience for clients who need solutions that accelerate and action critical business objectives, not just static reporting.

This is a high-visibility role for someone who wants exposure to media relations, executive communications and marketing team operations at once. You'll work closely with the CMO, the executive team, the broader marketing leadership team, corporate communications, and the People team to make sure the right message reaches the right audience - and marketing leadership stays focused on what matters most with internal and external alignment on strategic priorities.

What You'll Do

Executive Thought Leadership & External Communications
  • Identify executive thought leadership opportunities.
  • Draft content with executives for social media, speaking, podcasts, thought leadership and bylines that build the executive presence and voice in the GRC market.
  • Support preparation materials for executive events.
  • Develop executive thought leadership content calendar that takes industry and company rhythms into account, whether for product launch, events, analyst inflection points, key regulatory deadlines and other moments to amplify storytelling while maintaining a consistent voice across platforms.
  • Support media relations: help draft statements, briefing documents, and Q&A prep, and coordinate with Corporate Communications/PR on press opportunities and interview logistics.

Internal Communications
  • Draft internal communications in partnership with CMO and People Business Partner, including team updates, all-hands content, and marketing org announcements.
  • Partner with the People team to draft and coordinate company-wide internal communications, leveraging best practices on sensitive matters.
  • With CMO, translate marketing strategy and priorities into internal-facing content the broader company can understand and rally around.

Marketing Team Operations and Communications
  • Support planning and prioritization across the marketing organization, tracking key initiatives, deadlines, and cross-team dependencies.
  • Develop internal communications for quarterly, half and annual plans with the marketing leadership team.
  • Help prepare for recurring leadership forums by coordinating content and materials from across the marketing team.
  • Act as a connective layer across marketing functions to help surface priorities, flag conflicts, and escalate appropriately.
  • Manage ad hoc special projects for the CMO as they arise.

What We're Looking For
  • Fast moving, AI proficient, biased to action and hungry for a uniquely career-moving opportunity.
  • 3+ years of GTM experience with proven communications experience in B2B/SaaS.
  • Excellent communicator with a demonstrated ability to adapt tone and voice for an executive.
  • Experience supporting media relations or working alongside a PR/Corporate Communications function.
  • Strong organizational skills and comfort managing multiple workstreams and stakeholders at once, with sound judgment on what to prioritize.
  • Ability to work cross-functionally and build trust quickly with senior stakeholders, including comfort operating with a high degree of discretion.
  • Experience partnering with a People/HR team on internal communications is a plus.
  • BA in communications, marketing or equivalent degree.

Quarterly and potentially more frequent travel would be required of this role.

U.S pay range

$115,000-$145,000 USD

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

About Diligent Corporation

Diligent Corporation is a software company that provides secure corporate governance and collaboration solutions for boards and senior executives. The company's solutions are used by over 19,000 organizations and 650,000 leaders in more than 90 countries. Diligent's products include Diligent Boards, a board portal that provides secure access to board materials and collaboration tools, and Diligent Messenger, a secure messaging and collaboration platform. Diligent Corporation was founded in 2001 and is headquartered in New York City. The company has offices in the United States, Canada, Europe, and Asia-Pacific. Diligent Corporation is a privately held company and is not traded on any stock exchange.
Learn more about Diligent Corporation
Size
2,000 employees
Industry

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