Communications ManagerJob Type
Full-Time
Pay Rate
$90,000 - $100,000
Position Hours
35
FLSA
Exempt
Reports To
Managing Director, DEI and Organizational Learning and Development
EEO
First/Mid-Level Officials & Managers
Position DescriptionThe Communications Manager is a key operational lead responsible for the day-to-day management, coordination, and execution of WSFSSH's internal and external communications in close partnership with the Managing Director and in support of broader strategic communications goals. The ideal candidate is a highly organized, creative, and collaborative communicator, with strong skills in writing and editing, storytelling, content development, project and workflow coordination, relationship-building, and communications operations.
Job Duties &ResponsibilitiesStrategic Communications Support
- Partner with the Managing Director to implement communications strategies aligned with organizational goals.
- Contribute to maintaining consistency of WSFSSH's brand, messaging, and voice across platforms and teams.
- Support communications planning and execution for organizational initiatives, advocacy, fundraising, employee engagement, and key events.
- Help maintain and refine communications standards, templates, messaging guides, and editorial processes to ensure clarity, consistency, and accessibility.
- Support development of key reports and promotional materials, including organizational one-pagers and impact reports.
- Provide communications recommendations and support decision-making around messaging and audience engagement strategies.
Storytelling & Field Content Production
- Coordinate field-based storytelling and multimedia content production, including logistics, vendor management, and ethical storytelling practices.
- Travel to program sites to support storytelling and content development efforts that elevate staff and resident experiences while highlighting organizational impact.
- Capture and document key events, milestones, and moments through photography, video, writing, interviews, and social media content.
- Support staff and residents participating in storytelling across video, audio, photography, and written formats.
- Build and sustain trusted relationships with staff and residents to ensure respectful, authentic, and community-centered storytelling.
Digital Communications & Content Management
- Manage WSFSSH's digital communications platforms, including website, email, and social media, ensuring consistent messaging and audience engagement.
- Draft, edit, and proofread communications materials, including announcements, reports, invitations, and impact stories.
- Coordinate ongoing website content updates in collaboration with Managing Director, program staff, and web development partners.
- Lead the coordination and execution of digital campaigns in partnership with the Managing Director.
- Maintain and manage editorial calendars and track deadlines to ensure timely, consistent content delivery.
- Monitor digital engagement and communications performance metrics to help inform content strategy and audience engagement efforts.
Internal Communications & Employee Engagement
- Coordinate and support internal communications that strengthen culture, transparency, knowledge sharing, and connection to WSFSSH's Mission, Vision, and Values.
- Partner with HR, DEI, Learning & Development, and other teams to help communicate employee engagement and other internal communication needs.
- Ensure departments are updated on communication timelines, content expectations, and required materials.
Communications Operations & Project Management
- Manage communications timelines, workflows, and deliverables across multiple concurrent projects from planning through execution.
- Oversee incoming communications requests, exercising judgement in prioritizing needs and coordinating the development of clear, actionable deliverables across channels.
- Support relationships with external vendors and creative partners, including designers, photographers, videographers, printers, and consultants.
- Maintain communications systems, templates, and asset libraries to ensure consistency, efficiency, and brand alignment.
- Help strengthen communications operations by identifying opportunities to improve workflows, collaboration, project management, and content processes across the organization.
- Serve as a reliable day-to-day communications operations lead, helping ensure communications channels remain organized, responsive, and operating at a high level.
Required Skills / Abilities- Strong writing and editing skills with the ability to translate mission-driven or programmatic work into clear, compelling content and stories for diverse audiences.
- Strong attention to detail and commitment to accuracy, consistency, and brand standards.
- Ability to exercise sound judgment and manage assigned responsibilities and communication projects independently.
- Ability to collaborate effectively with cross-functional teams, including program staff, leadership, and external partners.
- Willingness and ability to travel to multiple program sites.
Education & Experience- 4-year degree from an accredited university in Communications, Marketing, Journalism, Public Relations, or related field, or equivalent, relevant work experience.
- Minimum of 3 years of experience in communications, marketing, content creation, journalism or related field.
- Experience requirements:
- Management of communication projects and workflows, including intake, prioritization, and coordination across multiple deadlines.
- Hands-on experience with digital communications platforms, including CMS (e.g., WordPress), email marketing tools, and social media channels.
- Creation of communications materials using Canva or similar design tools.
- Support and/or coordination of multimedia content production, including photography, video, or field-based storytelling.
- Management of digital communications channels, including attention to audience engagement and content performance.
- Knowledge of communications analytics or engagement tracking.
Preferred
- Experience in nonprofit, affordable housing, human services, or other mission-driven environments.
- Familiarity with ethical storytelling practices, consent protocols, and trauma-informed communications approaches.
- Demonstrated commitment to learning and professional development.
- Spanish or additional language proficiency relevant to the communities served by WSFSSH.
Benefit OverviewWestside Federation for Senior & Supportive Housing offers full-time employees a comprehensive choice of benefits that include Medical, Dental, Vision, 403(b) retirement savings, Flexible Spending Accounts (FSA), Life & Disability, Employee Assistance Program (EAP), commuter benefits and more. Voluntary benefit options and time off includes 11-12 paid Federal Holidays as well as vacation and sick time.
Monday - Friday, 9am-5pm
35
