Amazon

Communications Manager, Risk & Issues, Devices & Services

Amazon$126K — $171K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • 7+ years in communications or public relations
  • Experience simplifying complex technical information for diverse audiences
  • Track record in issues management and public affairs
  • Preferred experience with issues management in consumer or technology sectors

Responsibilities

  • Assess and manage reputation issues with professionalism
  • Develop concise narratives and advise leadership on challenges
  • Engage with media to share Amazon's stance
  • Collaborate with policy, legal, and communications teams on issues
  • Oversee communications program execution from start to finish
  • Streamline processes for working across a global organization

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Adoption and surrogacy reimbursement
  • Mental health support options
Full Job Description
In this role, you will define and build the issues management approach for one of Amazon's Devices & Services programs. You'll identify potential risks, develop comprehensive communications strategies and playbooks to address them, provide counsel on business and policy decisions, manage reactive issues and news cycles, and execute communications strategies that protect and strengthen customer trust. You'll work across a wide range of topics-from customer experience and privacy/security issues to environmental, safety, and broader societal concerns.

You will navigate a matrixed global organization, building strong cross-functional relationships with business, legal, and public policy leaders. You must demonstrate excellent judgment, earn trust with internal stakeholders, dive deep into complex topics, and clearly articulate ideas in written and verbal communications. The ability to anticipate potential headwinds and effectively advocate for decisions that protect the long-term interests of Amazon and its customers is essential.

If you're a self-starter who thrives in fast-paced, high-stakes environments and loves diving into complex consumer technology issues, this role might be a great fit.

Key job responsibilities
• Assess and manage complex, fast-moving reputation issues with professionalism and sound judgment
• Develop clear viewpoints on issues, craft concise narratives, and provide counsel to business leadership on both short- and long-term challenges
• Engage with reporters to gather information, educate them about our business, and advocate for Amazon's position
• Partner with public policy, legal, and communications colleagues on emerging issues
• Oversee end-to-end development and execution of business-critical communications programs
• Develop and refine processes to streamline ways of working across a matrixed global organization

BASIC QUALIFICATIONS

- Bachelor's degree

- 7+ years of recent professional communications or public relations experience

- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders

- Proven track record in issues management and/or public affairs

PREFERRED QUALIFICATIONS

- Experience building and leading issues management programs for consumer technology, enterprise technology, telecommunications, or aerospace companies

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 126,700.00 - 171,400.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

Similar Jobs

More Jobs at Amazon

More Consumer Technology Jobs

Find similar Communications Manager, Risk & Issues, Devices & Services jobs: