About This Role:The Commercial Training Program Manager drives the design, development, execution, and continuous improvement of training programs that strengthen measurable commercial capability and field performance.
This role owns core learning initiatives-including onboarding, everboarding, sales skills development, and ongoing field enablement-and ensures they are built, delivered, and maintained to a high standard.
As an advanced practitioner, the Program Manager operates with meaningful autonomy, managing complex training programs, partnering cross-functionally to assess capability needs, and shaping learning solutions that support commercial excellence. This individual collaborates closely with leadership and field teams, translating strategic objectives into practical, effective training programs that achieve strong commercial execution.
Key Responsibilities:Program Ownership & Delivery- Lead the design, development, and delivery of training programs that align with commercial strategy, reinforce key messages, and elevate field capability (Onboarding Program, iExcel Program, and Commercial Field Training Program)
- Own onboarding and everboarding programs end-to-end, ensuring structure, content, and delivery consistently drive measurable readiness and performance.
- Create and maintain instructor-led, self-guided, and virtual learning modules that are educationally sound, logically structured, and aligned to learning objectives.
- Establish program metrics and evaluate impact; use performance data and field insights to iterate and enhance content and delivery approaches.
- Develop and implement reinforcement ("pull-through") plans to support sustained adoption of skills, knowledge, and behaviors.
Stakeholder & Cross-Functional Engagement- Partner with Enablement, Marketing, Sales, Commercial Partners, Clinical, Commercial Operations, and other functional teams to ensure training programs reflect current strategy, market trends, and field needs.
- Maintain strong relationships with commercial leadership and field teams to identify emerging capability gaps and proactively shape solutions.
- Lead and contribute to cross-functional initiatives that enhance commercial effectiveness, readiness, and execution.
Field Insight & Continuous Improvement- Conduct field rides to observe selling behaviors, assess training applications, and gather insights that inform program enhancements.
- Promote awareness and adoption of training programs across the commercial organization through effective internal communication and engagement strategies.
- Ensure training materials remain current with product updates, competitive shifts, and evolving market conditions.
Commercial-Specific Responsibilities - Develop and deliver sales skills training programs designed to drive consistent growth in capability, confidence, and productivity within the sales organization.
What You Need:- Bachelor's degree in relevant areas such as Training & Development, Education, Communications, Business, Sales, Organizational Development, or life sciences discipline.
- 5+ years of experience in pharma, biotech, medical device, diagnostics, or related healthcare environments; experience in training, field sales, account management, or commercial enablement strongly preferred.
- Cardiovascular or arrhythmia experience preferred.
- Demonstrated ability to design, develop, and deliver training programs without reliance on external vendors.
- Ability to identify, evaluate, and implement AI-driven solutions that improve commercial readiness, accelerate content creation, support personalization, and increase operational efficiency across training programs.
- Strong program and project management skills with the ability to manage multiple initiatives, meet deadlines in a dynamic environment and demonstrate objective success
- High proficiency in written and verbal communication; skilled in facilitation and stakeholder engagement.
- Proven ability to conduct effective needs analysis, identify capability gaps and develop targeted, actionable training solutions.
- Strong interpersonal skills with the ability to build trust and influence stakeholders at all organizational levels.
- Experience facilitating both small and large group meetings to achieve defined learning outcomes.
- Self-starter with a strong sense of ownership and commitment to continuous improvement.
- Travel: ~35-40%.
Location:Remote - US
Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range$115,000.00 - $149,000.00
