Huntington National Bank

Commercial Relationship Service Specialist Sr.

Huntington National Bank • $75K — $95K *
Houston, TX 77084In-Person
Finance & Insurance
5 - 7 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • High school diploma or GED required; bachelor's degree preferred.
  • 5-7+ years of experience in commercial banking focused on deposits and loans.
  • Strong professional presence with the ability to collaborate across all organizational levels.
  • Proficient in Microsoft Office and digital tools.
  • Excellent customer service and goal-oriented approach.
  • Strong written and verbal communication skills.

Responsibilities

  • Serve as the first-line decision maker for resolving customer issues and mitigating impacts.
  • Utilize expertise to manage complex relationships with large, sensitive customers across various sectors.
  • Oversee and manage the onboarding of commercial accounts, ensuring exceptional customer experience throughout the process.
  • Represent the brand by providing a unique and positive experience for customers.
  • Engage in customer meetings and stay updated on their strategies and relationship goals.
  • Guide service colleagues in managing high-complexity accounts effectively.
  • Lead projects and contribute to bank initiatives for operational improvement.

Benefits

  • Flexible work arrangements combining office and remote work options.
  • Professional development opportunities through mentoring and training initiatives.
  • Collaborative work environment that emphasizes relationship-building.
  • Exposure to high-profile commercial banking projects and clients.
Full Job Description
Description

Summary:

The Commercial Relationship Sales & Service Manager Senior (CML RSS SR) is the primary point of contact for assigned Commercial customers and Relationship Managers. The CML RSS SR works independently and in partnership with the Relationship Manager by providing a best-in-class experience for a diverse Commercial portfolio. The CML RSS SR applies advanced knowledge and understanding of customer and product onboarding to enhance relationship management, retention, and deepening sales. The CML RSS SR provides leadership, guidance, and day to day management over activities performed by other service colleagues or partners.

Duties and Responsibilities:
  • First-line decision maker who will mitigate issues/questions being elevated to management and/or resulting in customer impact; keeps Deal Team abreast of material changes and risk. Responsible for identifying, researching, analyzing, and resolving complex problems by utilizing resources and critical thinking to independently ensure adherence to bank policies, procedures and retain relationships.
  • Utilizes expertise to manage complex, highly visible, large, and/or sensitive customers and services. Offering products to grow relationships such as Escrow Services, Deposit Account Control Agreements, FBO's, Controlled Disbursement, Credit Sweeps; Public Funds; understanding of large private and public companies ($50MM - $2BB+ annual sales), high risk businesses and entity types (foreign owned-subsidiaries, custody, private investment, private equity) and specialized verticals: Fund Finance, Sponsors; Institutional and Government, North American Financial Services, REIT's, Healthcare, Commercial Real Estate, Tech & Telecom, Large Corp, Middle Market, etc.
  • Provides exceptional oversight of onboarding, commercial deposit and loan accounts, has advanced ability to manage all aspects E2E and facilitate complex features, customer experience, and risks; responsible for handling sizeable relationships, approving multi-million dollar transactions and special handling of unique requirements relating to assigned portfolio.
  • Represent Huntington's Commercial brand by providing Category of One experience for customers; professional, discreet, and positive communications with forward-thinking solutions.
  • Attends customer meetings independently or with Deal Team; participates in deal team and business segment meetings; stays informed of customer strategies, relationship plans, and business team priorities
  • Provides day to day guidance for other service colleagues and partners as well as managing the most complex customers, including those with the highest volume of accounts and complexity.
  • Serves as a key resource to establish workflows in an effort to solve issues or implement new processes and providing operational and risk management support to the team within the business unit and the Commercial Segment.
  • Active participation and leadership in projects and bank initiatives
  • Perform other duties as assigned.


Basic Qualifications:
  • High school, GED, or equivalent required, bachelor's degree preferred
  • 5-7+ years in commercial banking with a focus in deposits, loans, treasury management, customer service, banking operations and high aptitude of business acumen.
  • Demonstrates confidence, assertiveness, professionalism, with the ability to collaborate and interact with all levels within the organization.
  • Proficient use of Microsoft Office and other digital resources
  • Excellence in customer service, initiative-taking, focused and goal oriented.
  • Excellent written and verbal communication skills, including grammar and demeanor.
  • Strong ability to facilitate and negotiate.
  • Ability to mentor, coach and train peers and less experienced colleagues
  • Strong organizational skills with diligence, planning and follow-up.
  • Ability to work independently on multiple tasks without compromising quality.
  • Enhanced critical thinking and analytical skills.
  • Adaptable to change.
  • Promoter of Huntington and Commercial cultures.


Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes

Workplace Type:
Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

About Huntington National Bank

Huntington National Bank Careers

Join the dynamic team at Huntington National Bank, a place where your career aspirations align with outstanding job opportunities. Our commitment to innovation, leadership, and professional growth makes Huntington an ideal environment for your ambitions to flourish.

Work You’ll Do

At Huntington, we empower our employees to master their career paths in the banking industry. As a member of our team, you will engage in meaningful work that directly impacts our clients and communities. With a focus on digital transformation and financial solutions, Huntington stands at the forefront of the banking sector.

Lead with Innovation and Leadership

Huntington National Bank is not just a bank; it's a pivotal platform for innovation and leadership in the financial industry. We offer a unique position in the marketplace that intersects financial services with cutting-edge technology and customer-centric solutions.

Explore Job Opportunities and Employment

Whether you're seeking your first job or you're a seasoned professional looking to transition, Huntington offers a range of employment opportunities. From entry-level positions to executive roles, our job openings cater to a diversity of skills and experiences.

Internship Programs

Kickstart your career with Huntington’s internship programs. These opportunities are designed to give you hands-on experience and insights into the banking sector, enhancing your resume and boosting your employability.

Benefits and Culture

At Huntington, we pride ourselves on a culture that supports diversity, inclusion, and professional development. Our benefits package is comprehensive, supporting not only your career growth but also your personal well-being and financial health.

Join Our Team

Be part of a team that values creativity, problem-solving, and collaboration. Huntington encourages a culture where innovation thrives, and diverse ideas are celebrated.

Networking and Professional Growth

Advance your career with unmatched opportunities for professional growth and networking. Huntington is dedicated to providing ongoing training and leadership programs that empower you to take your career to new heights.

Career Development

Invest in your future with Huntington’s career development programs. From diversity training to leadership workshops, we provide the tools necessary for you to succeed in your professional journey.

Stay Connected

Join the Huntington National Bank team today and discover how your career can prosper in an environment committed to your growth and success.

Search Huntington Jobs

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Customize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Huntington National Bank. Join us at Huntington National Bank, where your career is our commitment.
Learn more about Huntington National Bank
Size
19,722 employees
Market Cap
$21 billion
Industry
Finance & Insurance
Net Income
$817 million
Founded
1866
5 Year Trend
+11.5%
NASDAQ
HBAN
* Ladders Estimates

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