The OpportunityWe're looking for a Commercial Operations Manager to serve as the operational backbone of our commercial organization. Reporting directly to the Chief Commercial Officer, this role is responsible for the processes, systems, and reporting that keep our commercial function running - contract administration, pricing, pipeline management, forecasting, customer retention, and business transitions.
This is a high-visibility, cross-functional role for someone who thrives on structure, detail, and execution. If you're the person who builds the systems that others rely on - and who finds it satisfying when the numbers are clean, the contracts are current, and the renewals don't slip - this role was built for you.
What You'll OwnContract & Commercial Governance- Maintain the master repository of all active customer contracts and commercial agreements.
- Track contract lifecycles - start dates, expiration, renewal terms, termination clauses, and notification requirements.
- Own a rolling 12-month contract renewal calendar and coordinate renewal planning across the commercial team.
Revenue Performance & Commercial Analytics- Maintain pricing schedules, surcharge programs, and contractually required fee adjustments.
- Coordinate the price increase process: customer notifications, implementation tracking, and realization reporting.
- Build and maintain rolling revenue forecasts using contract assumptions and pipeline inputs.
- Reconcile forecasted versus actual performance and surface key variances for leadership review.
- Prepare monthly commercial performance reports and dashboards for executive leadership.
Pipeline & Commercial Process Management- Monitor pipeline health, stage progression, close-date accuracy, and forecast reliability.
- Produce regular reporting on pipeline performance, conversion trends, and commercial activity.
- Maintain win/loss reporting and drive continuous improvement in bidding and commercial execution.
- Document and continuously improve commercial processes and standard operating procedures.
Customer Retention & Business Transition- Support customer tiering programs and retention initiatives.
- Coordinate the transition of new business from commercial teams to operations, ensuring setup completion and first invoice accuracy.
- Facilitate cross-functional collaboration to resolve process gaps and improve execution.
What We're Looking For- 3-5 years of experience in commercial operations, sales operations, pricing, contract administration, revenue operations, or a related field.
- Strong analytical skills with hands-on experience in reporting, forecasting, and performance measurement.
- Advanced proficiency in Microsoft Excel; experience with CRM platforms a plus.
- Demonstrated ability to work cross-functionally with commercial, operational, and financial stakeholders.
- Exceptional organizational and project management skills - you manage multiple priorities without dropping the ball.
- Bachelor's degree in Business, Finance, Supply Chain, Marketing, or a related field preferred.
