OverviewActs as a dedicated commercial lines account executive, licensed agent, and internal liaison for a specific 'book of business' that is based on a defined premium amount. Meets or exceeds set expectations around customer service delivery and client retention goals. Provides client with the most consultative and thorough service experience including on boarding, proactive consultative / relationship activities and renewals to ensure business insurance portfolio meets the client's cost and benefit objectives.
Responsibilities- Initiates regularly scheduled proactive relationship calls with clients providing updates on relevant insurance specific topics and administrative services to assess and meet client's current needs.
- Initiates consultative calls to client to assess underwriting exposures prior to policy renewal to ensure renewal is written correctly.
- Provides creative business insurance solutions to clients from current and alternate carriers during each client renewal, or as requested by client off cycle, to meet client's premium and benefit requirements. Responsible for developing and executing a book of business and retention strategy.
- Responsible for meeting specific client retention goals for assigned book of business in support of Agency financial goals.
- Place existing policies with alternative carriers (if required) to assist client in achievement of their benefit and premium objectives.
- Works as a liaison between policy holder and Insurance Carrier/IA to ensure the highest level of customer service is provided.
- Works as a liaison between internal Paychex departments to ensure the highest level of customer service across product lines.
- Utilizes knowledge of carrier and state underwriting guidelines to guide client toward the best possible option within the Paychex Agency's administrative capabilities.
- Up sells and/or resells, or refers ancillary products to meet set expectations as directed by management to meet Agency financial goals.
- Responsible for establishing and maintaining ongoing client relationships, overall client satisfaction, and client retention to support Agency financial goals.
- Responsible for meeting service level goals including response time and quality standards to ensure customer service expectations are met.
- Develops and maintains expert knowledge of related product offerings including Safety and Loss, Paychex PEO, and Health and Benefits to facilitate cross-product issue resolution.
- Develops and maintains expert knowledge of industry trends, product offerings, and legislative and compliance changes to ensure client consultative objectives are met.
Qualifications- Bachelor's Degree - Required
- 7 years of experience in Commercial Insurance industry, Sales or Customer Service experience.
- Relevant Insurance License This role requires you to be eligible for applicable insurance licensing in all 50 states, which may involve an enhanced background check. If you are not currently licensed, you will be required to obtain the necessary insurance license(s) within 90 calendar days of your official start date. Failure to obtain the required license(s) within 90 days of your start date and to maintain eligibility throughout the duration of your employment may result in corrective action, up to and including termination of employment. Paychex Insurance Agency, Inc. (PIA) will cover the cost of up to two (2) attempts to pass a state insurance licensing exam including exam materials and testing fee. The cost of any additional attempts will be at the expense of the individual employee. If an individual is hired by PIA with an active and current license(s), that employee will be responsible for the timely updating and/or verifying of any changes that may have occurred with their state license(s) prior to their start date at PIA. This includes any state of residence changes, e-mail changes, mailing address changes or name changes. - Required
Compensation In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $75,708.74/Yr - $118,970.87/Yr Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Live the Paychex ValuesAct with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. What's in it for you?- We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
- We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
- We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
- We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
- We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
Not sure if you meet every requirement?
At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
