Carrier Global Corporation

Commercial Inside Sales Representative

Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High School diploma or equivalent; Associates or technical degree preferred.
  • 1-2 years of customer call center/order entry experience.
  • 1-3 years of HVAC commercial/residential industry experience.
  • Strong interpersonal skills with a high sense of urgency.
  • Excellent customer relations and service skills.
  • Ability to actively problem-solve and innovate in challenging situations.
  • Exceptional written and verbal communication skills.

Responsibilities

  • Engage in superior sales follow-up and customer service.
  • Support the Commercial Rooftop custom phone/order queue.
  • Maintain and follow up on open customer orders and sales support.
  • Provide technical post-sale support regarding shipping and delivery.
  • Handle incoming requests for orders and product information.
  • Resolve issues collaboratively with customers and suppliers.
  • Support add-on sales opportunities during order processing.

Benefits

  • Health Insurance
  • Health Savings Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance (Short-term and Long-term)
  • Employee Assistance Program (EAP)
  • Tuition Reimbursement & Professional Development
  • Paid Vacation & Sick time
  • Company Paid Holidays
  • 401(k) Plan with Employer Match
  • Employee Discount Program
Full Job Description
Commercial Inside Sales Representative - HVAC Products | Carrier Enterprise

Salary: $83,000 + Bonus

Summary:

As a Commercial Inside Sales Representative, you will be providing pre- and post-order support to key dealers, as well as the local sales team, within the designated Northeastern New Jersey market areas. You will seek new business opportunities by responding to sales leads and targeting underserved markets who can benefit from our vast array of HVAC products and other critical solutions. This position is an integral part of the overall customer relationship. Customer contact will take place via incoming and outbound calls, digital channels, and indirectly through the inside support of the sales team - it's a team effort.

Job Responsibilities:
  • Provide superior engagement for sales follow-up and customer service to both external and internal customers.
  • Support the Commercial Rooftop customer sales phone/order queue.
  • Assist with the maintenance and follow-up of open customer orders/sales support.
  • Provide technical post-sale support to the sales organization, including monitoring shipping, delivery and return status, as required.
  • Handle incoming customer requests for orders and product information (equipment specifications and applications).
  • Work with customers, sales, and internal/external suppliers to resolve issues as they arise.
  • Work with Warranty Team to support customer claims and questions as needed.
  • Support add-on sales opportunities when receiving and processing customer orders.
  • Drive technology and tool adoption within customer groups and sales channels to utilize tools
  • WATSCO Ventures technology suite- Easy Stock, On Call Air, House call Pro, Credit for Comfort
  • Utilize eComm tools-- Website and Mobile App, Salesforce
  • Utilize Contractor Assist -- Pick-up Express
  • Demonstrated performance history and knowledge of the HVAC industry. A working knowledge of residential and commercial products, including replacement configurations, substitutions, and sell-up strategies, is highly desired.
  • Highly motivated self-starter, able to work with minimal direction required from management

Requirements:
  • High School diploma or equivalent required; Associates or technical degree preferred
  • 1-2 years of customer call center/order entry experience
  • 1-3 years of HVAC commercial/residential industry experience


Qualifications:
  • Highly motivated self-starter, able to work with minimal direction required from management.
  • High sense of urgency, team-oriented, and strong interpersonal skills.
  • PC and common software literacy required.
  • Must possess desire to succeed and learn for future growth and development.
  • Excellent customer relations and customer service skills.
  • Ability to actively problem-solve and innovate when information is not readily available.
  • Can work in a fast-paced environment and possess excellent organizational skills.
  • Exceptional written and verbal communications skills, complete with ability to follow through.
  • Learn and adhere to posted CE Team A7 Principles and ensure 100% Customer Satisfaction in each transaction.


Benefits:
  • Health Insurance
  • Health Savings Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance (Short-term and Long-term)
  • Employee Assistance Program (EAP)
  • Tuition Reimbursement & Professional Development
  • Paid Vacation & Sick time
  • Company Paid Holiday's
  • 401(k) Plan with Employer Match
  • Employee Discount Program


Requirements:
  • High School diploma or equivalent required; Associates or technical degree preferred
  • 1-2 years of customer call center/order entry experience
  • 1-3 years of HVAC commercial/residential industry experience

About Carrier Global Corporation

Carrier is the provider of intelligent climate and energy solutions.

Carrier Global Corporation Careers

There has never been a more exciting time to explore job opportunities at Carrier Global Corporation, a leader in innovative climate, security, and building automation technologies. Join our global team of professionals and be at the forefront of industry and technology. Work You’ll Do Embark on a career with Carrier Global Corporation and contribute to a sustainable, safe, and intelligent future. Our diverse team of experts is dedicated to pioneering advancements in climate control, fire safety, and security solutions that make modern living possible. Transform industries and communities with your expertise, innovation, and leadership. At Carrier, you are positioned uniquely at the nexus of technology, sustainability, and global reach. Engage with a worldwide network of professionals to help clients and communities navigate through challenges with cutting-edge solutions. Collaborate with over 53,000 employees around the globe, all united in delivering excellence and innovation in our field. Carrier Global Corporation Professional Growth and Opportunities We are committed to fostering professional growth and career advancement. Carrier offers a wide range of job opportunities, from internships to leadership positions, each providing a path to meaningful impact. Do Innovative Work Join our expansive team of dedicated professionals at the intersection of technology, sustainability, and global service. Carrier empowers you to innovate and lead in your field, supported by a culture that values diversity and dynamic thinking. Deliver targeted solutions and drive transformation in the industry with a depth of knowledge and a breadth of resources unmatched in our field. Be Part of a Great Team Work with cutting-edge technology and leverage the comprehensive capabilities of a global leader. Our team’s collaborative efforts result in smarter, safer buildings and more efficient, secure environments. Future-Proof Your Career Advance your career with Carrier’s extensive support, including professional development, diversity training, and certification opportunities. Your growth is limitless, propelled by your ambition and our collective mission. Explore Discover how Carrier is leading the way in digital transformation and sustainable innovation. See how our solutions are shaping the future of industries and enhancing quality of life globally. Carrier Global Corporation Employment Culture Our culture thrives on intellectual curiosity, cognitive diversity, and bringing your whole self to work. We believe in leadership that fosters personal and professional growth, creating a workplace where all can thrive. Stay Connected Join Our Team Search for open positions that match your skills and interests. We value passionate, curious, and solution-driven team players. Explore our job opportunities and find where you can make a difference at Carrier. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. Our careers blog is your go-to resource for everything from resume tips to interview preparation. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Carrier Global Corporation.
Learn more about Carrier Global Corporation
Size
53,000 employees
Market Cap
$34.9 billion
Industry
Net Income
$1.9 billion
Revenue
$17.4 billion

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