The Role As an Account Manager, you own the ongoing health of a portfolio of commercial service customers in your market. Your job is to keep them, deepen them, and grow them - renewing preventive-maintenance agreements, protecting the relationship through every service touch, and expanding the work we do for each account over time. You are the steady, trusted point of contact our customers call first.
This is a
farm-led role. Retention, maintenance-agreement renewals, and growth inside your existing book are the heart of it. Winning brand-new logos is part of the job too, but it is secondary to taking great care of the customers already counting on us. The people who thrive here are relationship-builders first, closers second - though the best of them are both.
What You'll Own - Retention. Keep your portfolio of commercial accounts loyal - anticipate needs, resolve issues before they escalate, and make Kelso Building Services the obvious choice to stay with.
- Maintenance-agreement renewals. Own the renewal of preventive-maintenance and service agreements on your accounts, on time and at healthy margin, and convert one-time work into recurring programs.
- Existing-customer growth. Find and land the next project, the next site, the next scope inside accounts you already serve. This is where most of your number comes from.
- New-customer acquisition (secondary). Bring in new logos in your market where they fit, and hand strategic, multi-site opportunities up to the right team with full context.
- Local partnership. Work shoulder-to-shoulder with branch operations so what you sell gets delivered well. You are present in your market and present at the branch.
- Clean pipeline. Keep Salesforce honest and current - accurate forecasting is part of the job, not an afterthought.
Who We're Looking For The right person walks in already knowing this market and the people in it. You have spent years in commercial HVAC, mechanical, MEP, or an adjacent building-services trade, and you have built a reputation customers trust. You don't need a long runway to be useful - you can be effective in your first ninety days because the relationships and the instincts are already there.
You likely have - Five or more years selling, managing, and growing commercial service accounts - HVAC, mechanical, MEP, controls, or a closely related field.
- A track record of keeping and growing accounts over multiple years, not just landing them once - references and numbers that show retention, renewal, and expansion.
- Established, trusted relationships across your market - with facility and property managers, building owners, operators, and general contractors - that you have earned and maintained over time.
- A working command of preventive-maintenance agreements and recurring service programs, and a feel for how to price and renew them at healthy margin.
- Comfort owning a number and a forecast, and the discipline to keep a CRM clean.
- A genuine consultative style - you lead with the customer's problem, not the pitch.
What sets the right person apart More than a resume, we are looking for someone with real standing in their market - the kind of person whose phone is already full of relationships worth something to the people on the other end. If you've spent years becoming the person customers in your area call first, this role is built to let you do exactly that, with a strong service organization behind you and uncapped room to grow what you carry.
What Success Looks Like - Your portfolio renews and grows year over year, with maintenance agreements as the backbone.
- Customers in your market think of you - and therefore Kelso Building Services - first.
- Your forecast is trusted because it is accurate.
- Branch operations sees you as a partner, not a problem they inherit.
Compensation & Growth Base salary: $120,000
On-target earnings (OTE): ~$165,000 (base plus target incentive)
Upside: Uncapped. The commission has no ceiling, so an Account Manager who keeps, renews, and grows a strong book earns well above target.
The incentive rewards the work that actually keeps this business healthy - retention, maintenance-agreement renewals, and growth inside your accounts. Full benefits, and real backing from a national platform that is investing in field sales, not squeezing it.
