Commercial Effectiveness & Process Optimization Program Manager

Shape smarter commercial processes, stronger partner experiences, and the next generation of sales execution. Join a collaborative, Associate-owned company where innovation, customer success, and continuous improvement shape how we work and grow together.

As our Commercial Effectiveness & Process Optimization Program Manager, you will:

• Define and improve commercial processes - Clarify ownership, decision rights, handoffs, workflows, tools, training, and standard work across priority sales motions

• Reduce friction and complexity - Apply lean and continuous improvement methods to eliminate duplicate work, manual effort, recurring escalations, and unclear processes

• Build scalable self-service solutions - Create practical documentation, FAQs, job aids, decision trees, knowledge resources, and AI-supported guidance for commercial teams and partners

• Strengthen the partner experience - Gather feedback, prioritize pain points, and coordinate improvements to partner programs, portals, workflows, and digital experiences

• Pilot and scale technology-enabled improvements - Identify high-value AI and automation opportunities and partner with governance, Information Systems, and business teams to move pilots through implementation

• Lead adoption and transformation - Build alignment, communicate the value of change, support training, remove barriers, and establish measures that sustain results across regions and functions

Who you are and the experience you bring:

• Bachelor’s degree or equivalent experience, with 10+ years in commercial or sales operations, revenue operations, partner programs, enablement, process improvement, or a related field

• Experience supporting channel, distribution, or indirect sales models and a strong understanding of commercial processes, partner workflows, and value-selling approaches

• Proven success leading complex cross-functional initiatives from problem definition through implementation, adoption, and measurement

• Experience applying lean or structured improvement methods to simplify work, improve consistency, and enhance partner experience

• Ability to identify and implement practical AI, automation, and technology solutions; proficiency with Microsoft Office, Copilot, Dynamics 365, or similar platforms

• Strong communication, analytical, prioritization, and influencing skills, with the ability to work independently across functions, regions, cultures, and levels

Preferred experience that differentiates you:

• Knowledge of Hypertherm’s products or industrial cutting markets

• Experience with Power BI, advanced Excel, partner portals, knowledge bases, or scalable enablement tools

• Experience supporting AI or automation pilots in commercial operations, partner programs, or revenue operations

Location: Continental United States (remote)

Travel: up to 10%

Additional benefits in joining Hypertherm Associates:

• Collaborative, 100% employee-ownedculture

• Profit-SharingandEmployeeStock Ownership(ESOP)

• Five days/year paidCommunity Service Time

• Strong commitment toEnvironmental Stewardship

• Stable,growingorganization with ano-layoff philosophy

Sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

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