COMMANDER COMMUNITY SAFEGUARD SERVICES

City of Toronto • $126K — $176K *

Toronto, ON M3C 0E3In-Person

Education, Government & Non-Profit

5 - 7 years of experience

Today

Be an Early Applicant

By clicking Apply, I agree with Ladders' Terms of Use and Privacy Policy

Job Overview by Ladders

Qualifications

Post-secondary education in Emergency Management, Public Safety, Health Sciences or similar field; equivalent experience considered.
Considerable experience in emergency management, healthcare operations, or disaster planning in a large organization; paramedic experience is a plus.
Experience managing teams, performance management, and organizational leadership responsibilities.
Experience in operational responses, emergency preparedness, strategic planning, and hazard assessments.
Proven ability to collaborate with stakeholders at all levels including government, healthcare, and community organizations.
Must hold a valid Province of Ontario, Class 'G' Driver's License, with all necessary equipment operation qualifications.
Knowledge of the Incident Management System (IMS), emergency operations coordination, with certification preferred.

Responsibilities

Develops strategic plans and procedures for operational readiness and emergency preparedness.
Monitors risks and healthcare changes, advising leadership on response options.
Coordinates planning and response among various emergency services and stakeholders.
Represents services on committees and initiatives at municipal and provincial levels.
Manages staff performance and fosters teamwork and continuous learning.
Oversees the operation of assigned staff including scheduling and training.
Develops and monitors budgets for annual operating and project expenditures.

Benefits

Permanent full-time position with a structured workweek (Monday to Friday, 35 hours).
Opportunities for professional development and organizational resilience training.
Involvement in coordinated response planning for major city events and emergencies.
Collaboration with a network of emergency services and healthcare partners.
A chance to impact community safety and emergency management initiatives.

Full Job Description

Job ID: 67175
Job Category: Emergency, Fire and Paramedics Services
Division & Section: Toronto Paramedic Services, PS Operations
Work Location: Headquarters, 4330 Dufferin St., North York ON M3J 2X2
Job Type & Duration: Full-time, Permanent Vacancy
Salary Range: $126,000 - $176,140
Shift Information: Monday to Friday, 35 hours per week
Number of Positions Open: 1
Posting Period: 23-Sep-2026 to 7-Oct-2026

Reporting to the Deputy Chief, Toronto Paramedic Services, this position provides strategic, operational, and administrative leadership for the Emergency Management Program. The position is responsible for supporting emergency preparedness, operational readiness, and coordinated response for major planned events, mass gatherings, critical incidents, and emergencies across the City. Working collaboratively with internal and external partners, the Commander helps ensure Toronto Paramedic Services is prepared to respond effectively to complex and evolving incidents while supporting the safety of residents, visitors, patients, and responders.

Major Responsibilities:

- Develops and implements strategic plans, policies, procedures, and programs that support Toronto Paramedic Services' operational readiness, emergency preparedness, community safeguard, and business continuity objectives.
- Continuously monitors, assesses, and responds to emerging risks and healthcare system changes that may impact paramedic service delivery, advising senior leadership on operational implications, mitigation strategies, and response options.
- Supports emergency readiness for major planned events, mass gatherings, critical incidents, and emergencies across the City to ensure the safety of residents, visitors, patients, and responders.
- Coordinates and manages multi-agency planning and response efforts among emergency services, hospitals, public health agencies, long-term care facilities, municipal divisions, provincial ministries, and community stakeholders.
- Represents Toronto Paramedic Services on municipal, provincial, healthcare, and emergency management committees, working groups, and planning initiatives.
- Manages, motivates, develops, and evaluates assigned staff, ensuring effective teamwork, high standards of work quality, accountability, innovation, continuous learning, and organizational performance.
- Supervises the day-to-day operation of assigned staff, including scheduling, work assignment, performance management, attendance management, training, coaching, and professional development.
- Develops, recommends, administers, and monitors annual operating budgets and project expenditures, ensuring resources are effectively managed within approved budget limitations.
- Supports and, when required, leads Toronto Paramedic Services' response to emergencies through deployment to the Emergency Operations Centre (EOC), Divisional Operations Centre (DOC), Incident Command Posts, or field operations.
- Works collaboratively with members of the City's Emergency Operations Centre network and allied emergency services to ensure coordinated and effective responses to major incidents and emergencies.
- Develops, maintains, and evaluates the strategic components of Toronto Paramedic Services' Major Incident Plan, Mass Casualty Plan, Incident Management System (IMS), and Business Continuity Program, ensuring integration with operational response plans and municipal emergency management frameworks.
- Leads the design, development, coordination, and evaluation of emergency exercises, simulations, training programs, and after-action reviews to strengthen organizational preparedness and resilience.
- Provides expertise and support to hospitals, healthcare institutions, municipal partners, and community organizations in the development and integration of emergency, contingency, and continuity plans.
- Leads the development, implementation, and evaluation of large-scale strategic initiatives, organizational change projects, and service improvement activities impacting pre-hospital and community-based care delivery.
- Conducts research, environmental scanning, benchmarking, and policy analysis to identify emerging issues, leading practices, legislative changes, and innovative solutions applicable to Toronto Paramedic Services.
- Works collaboratively with City divisions, agencies, boards, commissions, elected officials, healthcare organizations, and community partners to advance the strategic priorities of Toronto Paramedic Services.
- Authors and/or coordinates the development of staff reports, briefing notes, business cases, Council reports, strategic recommendations, and presentations for senior leadership, Standing Committees, and City Council.
- Participates in organizational and management change initiatives and provides strategic advice regarding organizational effectiveness, service delivery, risk mitigation, and future planning.
- Serves as the project lead for divisional strategic planning, business continuity planning, business impact assessments, and related organizational resilience initiatives.
- Supports public, political, healthcare partner, and funding stakeholder confidence through the promotion of regulatory compliance, accreditation standards, quality assurance, accountability, and service excellence.
- Ensures compliance with applicable legislation, municipal policies, emergency management standards, occupational health and safety requirements, and professional best practices.
- Builds and maintains strategic partnerships and alliances that strengthen Toronto Paramedic Services' ability to deliver integrated, effective, and coordinated emergency and community safeguard programs.

Key Qualifications:

1. Post-secondary education in Emergency Management, Public Administration, Public Safety, Health Sciences, Healthcare Administration, Business Continuity, or a related discipline, or an equivalent combination of education and experience.
2. Considerable experience working in emergency management, public safety, healthcare operations, paramedic services, disaster planning, or a related field within a large, complex organization. Experience as a Paramedic would be considered an asset.
3. Considerable experience managing professional, technical, operational, or program staff, including performance management, workforce development, and organizational leadership responsibilities.
4. Considerable experience leading operational responses, emergency preparedness initiatives, business continuity programs, strategic planning activities, hazard identification and risk assessments, emergency exercises, special events, or community engagement initiatives.
5. Experience working collaboratively with a variety of stakeholders, including senior leadership, elected officials, government agencies, healthcare partners, and community organizations, to advance organizational and service objectives.
6. Must possess and be able to maintain a valid Province of Ontario, Class "G" Driver's License and must qualify for the City's equipment operating permits and requirements.
7. Thorough knowledge of the Incident Management System (IMS), emergency operations centre functions, and emergency response coordination, with IMS 300 certification or equivalent.
8. Knowledge of applicable legislation, standards, regulations, and policies governing emergency management, occupational health and safety, and healthcare or emergency services operations.
9. Technical expertise in emergency medical services, emergency management, public safety operations, healthcare systems, and related fields, complemented by strong program planning, policy development, project management, and program evaluation capabilities.
10. Demonstrated ability to prepare high-quality reports, briefing notes, business cases, executive presentations, and policy recommendations for senior leadership and decision-makers.
11. Exceptional communication, stakeholder engagement, relationship management, and conflict resolution skills, supported by strong political acuity, sound judgment, and experience managing sensitive, confidential, and high-profile issues.
12. Strong financial management expertise, including budget development, forecasting, monitoring, resource allocation, and ensuring effective stewardship of organizational resources. High attention to detail, organizational effectiveness, and information management.
13. Demonstrates exceptional leadership, coaching, and team-building abilities.
14. Superior written and verbal communication skills, including the ability to communicate effectively with frontline staff, senior executives, elected officials, external partners, and the public.
15. Excellent interpersonal skills and the ability to build strong collaborative relationships across diverse stakeholder groups.
16. Strong strategic thinking, problem-solving, and decision-making skills.
17. Demonstrated accountability, professionalism, integrity, and commitment to public service excellence.
18. Ability to work effectively in a fast-paced, dynamic, and high-pressure environment involving competing priorities and critical incidents.
19. Thorough understanding of applicable clinical, operational, legislative, and organizational requirements impacting paramedic service delivery.
20. Ability to support emergency operations on a 24/7 basis, including evenings, weekends, statutory holidays, and extended emergency activations when required.

About City of Toronto

City of Toronto provides its users with information on the lifestyles, business, and locations of Toronto. Lifestyle information consists of health, energy, services, children’s services, arts, culture, festivals, events, housing, and transportation. Business-related information consists of investments, startups, reports, event planning, and city-based partnerships. Furthermore, it provides its users with history, facts, images, events, and attractions of Toronto. City of Toronto is based in Ontario.

City of Toronto Careers

There has never been a better time to explore the diverse job opportunities at the City of Toronto—the hub of professional growth and innovation in the region.

Work You’ll Experience

Join the City of Toronto’s dynamic team to assist in transforming the city through public service and innovative leadership. The City of Toronto offers a unique position in the marketplace, combining public administration with cutting-edge initiatives that enhance the lives of its residents. Engage with a team of skilled professionals dedicated to fostering a culture of diversity, equity, and inclusion. The City of Toronto is not just a place of employment; it is a place where careers flourish and where the professional environment encourages continuous personal and professional development.

City of Toronto Jobs and Employment

The City of Toronto is building a market-leading workforce that supports the city’s vision through strategic leadership and proactive management. This team helps to master the challenges of urban growth and community service.

Innovative Work

At the City of Toronto, innovation isn’t just a buzzword—it's a practical approach to solving real-world issues that affect millions of people. With projects that range from improving municipal services to enhancing urban sustainability, employees at the City of Toronto push the boundaries of what is possible in public service.

Professional Growth and Development

The City of Toronto is committed to nurturing the careers of its employees with unmatched training, development programs, and leadership opportunities. Whether through professional development workshops, leadership training, or diversity training, the City ensures that every team member has the tools to succeed.

Explore Career Opportunities

From internships to full-time positions, the City of Toronto offers a range of job opportunities that cater to various skills and career aspirations. Positions in healthcare, engineering, finance, urban planning, and more are available, providing a broad spectrum of career paths for job seekers.

The City of Toronto Employment Culture

The City’s employment culture is centered on creating a supportive and inclusive workplace. This culture is evident in its commitment to diversity and innovation, where each team member’s contributions are valued and celebrated.

Stay Connected with City of Toronto Careers

Join the Team

Search open positions that match your skills and interests. The City of Toronto looks for passionate, curious, creative, and solution-driven team players. Explore the various benefits, from health insurance to retirement plans, that make the City of Toronto a premier employer.

Keep Up to Date

Stay informed with career tips, insider perspectives, and industry-leading insights—all from the professionals who are part of the City of Toronto team.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at the City of Toronto.

SEARCH CITY OF TORONTO JOBS

READ CAREERS BLOG

Learn more about City of Toronto

Size

10,001 employees

Industry