General Motors

Command Center Group Manager

General Motors • $110K — $130K *
Warren, MI 48089In-Person
Manufacturing & Automotive
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in supply chain, logistics, operations, business, or related field.
  • 5+ years of experience in supply chain or logistics.
  • 2+ years of experience leading teams or complex problem-solving efforts.
  • Ability to lead under pressure and make sound decisions with incomplete information.
  • Strong analytical skills to prioritize risks using data.
  • Excellent communication skills to summarize complex situations clearly.
  • Flexibility for varying hours and on-call support during events.

Responsibilities

  • Lead real-time identification and assessment of critical supply and logistical risks.
  • Direct the team's response to high-severity events to minimize production downtime.
  • Own the escalation path for critical issues, ensuring timely communication with stakeholders.
  • Coordinate contingency playbooks and document decisions during incidents.
  • Track and communicate status of critical cases through resolution.
  • Oversee daily command center operations with adequate team coverage.
  • Run daily huddles to review risk dashboards and staffing needs.

Benefits

  • Hybrid working model requiring in-office attendance 3 times a week.
  • Opportunities for talent development through coaching and training.
  • Direct involvement in critical risk management and decision-making processes.
  • Exposure to high-impact scenarios that influence company performance.
Full Job Description
Job Description

The Role

The Command Center Group Manager leads a team of coordinators responsible for 24/7 monitoring, escalation, and mitigation of critical risks impacting GM's production and customer delivery. This role serves as the central point of control for real-time visibility to supply chain and logistics issues, driving rapid, fact-based decisions to protect plant schedules, dealer and customer commitments, and GM's financial performance.

What You'll Do

Critical Risk & Crisis Management
  • Lead the real-time identification, assessment, and prioritization of critical supply, logistics, quality, and capacity risks across GMNA operations.
  • Direct the team's response to high-severity events (e.g., High risk suppliers, logistics disruptions, regulatory/tariff changes, natural disasters) to minimize production downtime and customer impact.
  • Own the escalation path for critical issues - ensuring timely alignment with plants, GPSC, carriers, engineering, quality, and leadership.
  • Coordinate contingency playbooks (alternate sources, mode changes, schedule optimization, controlled downtime, etc.) and document decisions and outcomes.
  • Track and communicate status of critical cases from first detection through full resolution, ensuring robust handoffs across shifts.


Command Center Operations & Visibility
  • Oversee daily command center operations, ensuring full coverage across day, afternoon, night, weekend, and holiday windows as required.
  • Run or delegate daily huddles with coordinators to review risk dashboards, open cases, launch timing, and staffing/coverage.
  • Ensure accurate, timely updates leveraging GSC tools, risk trackers, and crisis dashboards used by senior leadership and plant teams.
  • Standardize and maintain daily/weekly work routines for the Command Center (monitoring, reporting, follow-ups, launch readiness checks, etc.).
  • Partner with adjacent teams (Tactical Ops, Logistics, Purchasing, Plants, IO, IT) to maintain clear visibility to upcoming launches, major changes, and known risk horizons.


Leadership & People Management
  • Directly supervise a team of Command Center Coordinators and related roles, setting clear expectations for performance, behavior, and ownership.
  • Develop talent through regular coaching, feedback, and documented standardized work for the supervisor and each coordinator role.
  • Manage staffing plans, including shift coverage, vacation scheduling, back-up coverage, and training/onboarding plans for new team members.
  • Build a culture of urgency, accountability, and calm under pressure, reinforcing consistent use of standard processes during crises.


Stakeholder Engagement & Communication
  • Serve as a single point of contact for senior leaders during critical events, providing concise, accurate, and timely situation reports.
  • Facilitate cross-functional problem-solving sessions with plants, GPSC, carriers, engineering, quality, finance, and customer teams.
  • Ensure communication is tailored to the audience - operational detail for working teams and concise risk/impact summaries for leadership.
  • Support executive reviews and readiness forums (e.g., launch readiness, major supplier risk reviews) with Command Center insights and data.

Continuous Improvement & Digital Tools
  • Identify trends and recurring issues to drive root cause analysis and long-term corrective actions with GPSC, plants, logistics, and IT.
  • Champion adoption and improvement of digital tools (e.g., alarms, dashboards, automated alerts, workflow tools) that reduce manual effort and improve response speed.
  • Maintain and refine playbooks, SOPs, and training materials for risk management, escalation, and command center operations.
  • Track and report performance vs. key metrics (e.g., avoided downtime, response time to critical alarms, open critical case count, aging).


Your Skills & Abilities (Required Qualifications)
  • Bachelor's degree in supply chain, Logistics, Operations, Business, or related field - or equivalent experience.
  • 5+ years of experience in supply chain, logistics, manufacturing operations, or command-center-style environment.
  • 2+ years' experience leading teams or complex cross-functional problem-solving (formal people leadership or equivalent).
  • Proven ability to lead under pressure, make sound decisions with incomplete information, and drive alignment across diverse stakeholders.
  • Strong analytical skills; comfort using data to prioritize, communicate risk, and recommend actions.
  • Excellent written and verbal communication skills with the ability to summarize complex situations quickly and clearly.
  • Role requires flexibility for early/late hours, occasional weekends, and on-call support during major events or launches.


What Will Give You a Competitive Edge (Preferred Qualifications)
  • Experience in automotive or other high-complexity, high-velocity manufacturing environments.
  • Familiarity with GM systems and tools (e.g., logistics visibility tools, supplier risk dashboards, ERP/TMS, reporting platforms).
  • Demonstrated success leading crisis management or business continuity efforts.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.The selected candidate will be required to travel

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

Work You’ll Do

Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

Transform Your Career

General Motors is not just a company; it's a community where you can grow your skills alongside the best in the industry. Our leadership is committed to providing every employee—from interns to senior professionals—with opportunities for career advancement, leadership development, and diversity training.

Innovate and Lead

At General Motors, innovation is at the core of everything we do. From research and development to manufacturing, our teams work collaboratively to lead the industry with cutting-edge technologies and sustainable practices. We encourage our employees to think big and push the boundaries of what’s possible.

Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

Explore Job Opportunities

Whether you’re a seasoned professional or a recent graduate, General Motors offers positions that leverage your unique skills. Our hiring process is designed to identify and nurture talent, focusing on aligning your capabilities with the right opportunities for growth within the company.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At General Motors, we look for innovative, driven, and solution-oriented team players. Explore the possibilities that await you in a career at General Motors.

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Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Motors. Embark on a journey of growth, innovation, and leadership at General Motors. Shape your future in an environment that fosters diversity, learning, and the pursuit of excellence. Join us and redefine the roads of tomorrow.
Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Manufacturing & Automotive
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ
GM
* Ladders Estimates

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