General Motors

Senior Central Intercontinental Operations Manager

General Motors • $110K — $130K *
Warren, MI 48089In-Person
Transportation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field, or equivalent experience.
  • 5+ years of experience in logistics or supply chain focusing on international transportation.
  • Proven experience leading teams and managing third-party logistics providers in high-pressure environments.
  • Strong analytical skills with the ability to interpret transit data and develop recovery plans.
  • Exceptional communication skills for cross-functional discussions and executive updates.
  • Ability to handle multiple simultaneous critical issues while maintaining composure in fast-paced settings.
  • Proficient in Microsoft Office and able to learn GM's logistics systems/tools.

Responsibilities

  • Own day-to-day execution of inbound logistics for intercontinental operations to ensure material availability.
  • Lead and develop the material logistics team, providing clear priorities and feedback.
  • Serve as the main escalation point for critical shipments, coordinating recovery plans to minimize production impact.
  • Oversee premium transportation and claims processes related to intercontinental and domestic moves.
  • Utilize logistics tools and dashboards to monitor network health and drive timely corrective actions.
  • Ensure processes and work instructions are clearly understood and followed by the team.
  • Champion effective communication practices with logistics partners to enhance visibility and execution quality.

Benefits

  • Hybrid work model requiring in-office attendance at least three times a week.
  • Opportunities for professional development and training in logistics and supply chain management.
  • Exposure to leading logistics tools and technologies like Power BI for analytics and reporting.
  • Collaborative environment working with global logistics service providers.
Full Job Description
Job Description

The Role
The Senior Central Intercontinental Operations Manager leads GMNA's inbound intercontinental material logistics operations for the U.S. and Canada. This role is accountable for end-to-end ocean, air, and heavy-haul material flows from global origins into GM facilities, protecting plant production through proactive risk management, strong partner oversight, and effective escalation management. The supervisor leads a team of internal specialists and logistics service providers to manage normal and premium shipments, resolve network disruptions, and continuously improve cost, transit time, and service performance across the intercontinental network.

What You'll Do
  • Own day-to-day intercontinental inbound network execution (US & Canada) across all modes (ocean, air, small parcel, heavy haul) to ensure material availability and protect GM plant uptime.
  • Lead and develop the Intercontinental Operations material logistics team, including GM employees and logistics service company (LSC) partners (e.g., DSV, CEVA, DB Schenker), providing clear priorities, feedback, and coaching on standard work and escalation expectations.
  • Serve as the primary escalation point for critical intercontinental shipments, coordinating with plants, Supply Chain, Logistics Purchasing, Tactical Operations, CCA, LSC control towers, and carriers to build and execute recovery plans that avoid or minimize production impact.
  • Oversee premium transportation and claims interfaces tied to intercontinental, domestic, and rail moves in partnership with the Premium & Claims team (authorizations, root cause, and recovery actions).
  • Utilize GM logistics tools and dashboards (e.g., intercontinental operations Power BI dashboards, port dwell and network status reporting) to monitor network health, identify risk, and drive timely corrective actions with LSCs and internal stakeholders.
  • Ensure standard processes and work instructions for intercontinental operations (e.g., DSV Critical Air, IO milestones, network update process, shutdown letter use) are understood, followed, and continuously improved by the team.
  • Champion robust communication practices with LSC origin/destination control towers (clear subject lines, need-in-plant dates, complete data, confirmation of HBOL/itineraries, after-hours escalation) to improve visibility and execution quality.
  • Partner with Logistics Planning, Logistics Purchasing, Vehicle Command Center, and SCW / PFEP teams to align on capacity, transit times, spot-buys, dwell, and continuous improvement opportunities in the intercontinental network.
  • Support education and communication across the business by leveraging the Intercontinental Logistics Operations Playbook, network updates, training tools, and contact/reference documents for internal and external partners.
  • Drive a strong safety, compliance, and quality culture, ensuring adherence to customs/regulatory requirements (e.g., wood-packaging/ISPM-15, documentation standards) and GM policies when executing intercontinental shipments and escalations.


Your Skills & Abilities (Required Qualifications)
  • Bachelor's degree in Supply Chain, Logistics, Business, Engineering or related field, or relevant equivalent experience in lieu of degree.
  • 5+ years of experience in logistics, supply chain, or material management, with direct exposure to international or intercontinental transportation (ocean/air).
  • Demonstrated experience leading teams and/or managing third-party logistics providers (3PL/LSC) in an operations, command center, or escalation-driven environment.
  • Strong analytical and problem-solving skills with proven ability to interpret logistics data (transit times, dwell, ETA/PDT, days-on-hand), assess risk, and develop recovery plans under time pressure.
  • High level of oral and written communication skills with the ability to lead cross-functional discussions and provide concise, executive-ready updates on critical issues and network risks.
  • Ability to manage multiple critical issues simultaneously, prioritize effectively, and maintain composure in a fast-paced, escalation-heavy environment (including after-hours/urgent events).
  • Proficiency with Microsoft Office (Excel, PowerPoint, Outlook, Teams) and comfort learning GM systems/tools used for logistics visibility and reporting (e.g., MGO, Power BI dashboards, GPFA/PTA, track-and-trace tools).


What Will Give You a Competitive Edge (Preferred Qualifications)
  • 5+ years of experience in inbound material logistics, preferably covering intercontinental flows into North America (US & Canada) and working with LSCs such as DSV and CEVA.
  • Prior experience in a supervisory or people-leader role within Supply Chain, Logistics Operations, Command Center, or similar environment.
  • Knowledge of premium freight and cost recovery processes, including PTA/GPFA usage, shutdown letter processes, and claims management.
  • Familiarity with Power BI or similar analytics tools for operations dashboards, performance tracking, and KPI management.
  • Experience working directly with plants, Tactical Operations, Logistics Planning, and Purchasing on cross-functional issue resolution and network improvements.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.The selected candidate will be required to travel

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

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Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

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Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

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Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Manufacturing & Automotive
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ
GM
* Ladders Estimates

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