Collections Manager IAbout the RoleCherry is looking for a rockstar Collections & Recoveries Manager I to lead a team of 8-10 Collections & Recoveries Specialists.
We're looking for an exceptional, hands-on leader with a proven track record of driving collections performance, hiring and developing high-performing talent, and using data to make better decisions. You will own your team's performance, development, and results while delivering a positive and compliant consumer experience.
The best candidates don't just manage the day-to-day-they raise the bar, develop great people, solve problems, and consistently deliver measurable results.
Responsibilities- Own team performance: Lead 8-10 Collections & Recoveries Specialists and consistently drive strong collections, recoveries, productivity, quality, and consumer experience results.
- Hire exceptional talent: Identify, hire, onboard, and develop high-performing Collections & Recoveries Specialists.
- Coach and develop: Build a high-performance culture through coaching, 1:1s, performance management, recognition, and accountability.
- Seek Truth Through Facts: Use data, performance trends, and frontline insights to identify root causes, make decisions, and drive results.
- Improve performance: Develop and execute strategies that materially improve individual and team collections and recoveries results.
- Own initiatives end to end: Identify opportunities, develop solutions, execute changes, and measure results.
- Operate compliantly: Ensure collection activities follow Cherry's policies and procedures and applicable federal and state requirements.
- Be an Owner: Take accountability for outcomes, proactively solve problems, and continuously raise the bar for your team and Cherry.
Qualifications- A proven track record, demonstrated through consistently meeting or exceeding collections and/or recoveries goals.
- 1+ years of first-party consumer collections experience, including pre-charge-off collections.
- 1+ years of experience directly managing a team of Collections & Recoveries Specialists, preferably 8 or more.
- Proven ability to identify, hire, and develop high-performing collections talent.
- Proven ability to coach and materially improve individual and team performance.
- Demonstrated experience using collections data and KPIs to identify opportunities and drive measurable results.
- Experience owning projects or operational initiatives end to end, from identifying the opportunity through execution and measurement.
- Strong working knowledge of applicable consumer collections laws, regulations, policies, and controls.
- Strong ownership, judgment, communication, and problem-solving skills.
- Flexibility to support evenings, weekends, and holidays based on business needs.
- High school diploma or GED required.
Compensation Package
- $120,000 annual base salary
- $30,000 annual target variable (bonus) compensation, for $150,000 total annual On Target Earnings
- Flexible time off plan
- Generous equity grant
- Medical, vision, and dental benefits
- Fully remote company
- Summer and winter company retreats
