Job details
Job Role
Infrastructure Project Lead 1
Career Role
Lead Consultant - Infrastructure Management - US
Work Location
Atlanta, GA, Charlotte, NC, Raleigh, NC
State / Region / Province
Georgia, North Carolina
Country
USA
Domain
Delivery
Interest Group
Infosys Limited
Company
ITL USA
Requisition ID
149655BR
Technical Skills 1
Technology|Network-VoIP|Cisco-VoIP
Technical Skills 2
Technology|Infrastructure- Administration,Monitoring|siP and H323 protocol
Technical Skills 3
Technology|Infra_ToolAdministration-Automation|Microsoft
In the assigned Job Role of Infrastructure Project Lead 1, your Area Of Responsibility will be as below:• Develop project timelines, proactively identify and address resource discrepancies, to ensure timely project completion
• Act as a liaison between technical teams and clients, facilitating communication through regular meetings and milestone reviews
• Support technical teams in managing production support operations, focusing on incident resolution, deployment efficiency, and smooth change implementation
• Monitor project deliverables across all phases, to meet established quality benchmarks and stakeholder expectations
Your contribution to the team:• Proactive risk management to ensure project delivery
• An ability to build collaborative relationships with stakeholders through effective communication
• Focused governance over project scope and identification of additional project opportunities
• Focus to anticipate challenges and deliver innovative solutions
• Commitment to balance project economics with adherence to strategic priorities
Required Skill and Experience• Knowledge of enterprise Unified Communications engineering experience.
• Experience with Cisco CUCM, Unity Connection, SIP trunking, and Oracle SBC.
• Advanced understanding of VoIP fundamentals (RTP, SRTP, codecs, QoS).
• SIP ladder analysis and call flow troubleshooting capability.
• Experience managing TLS/SRTP encryption and certificate lifecycle.
Preferred Skill and Experience• CCIE Collaboration is not required but is a plus
Below skills are not required but nice to have:
• Experience with Cisco Expressway, Webex Calling, or hybrid calling models
• Experience with Microsoft Teams Direct Routing
• Exposure to Microsoft Power Platform integrations
• Experience with enterprise monitoring and observability tools
• Participation in architecture review boards or design governance committees
Additional Required Qualifications• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
BenefitsAlong with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
